Overview

Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5rating 4.28

246 Reviews

87% Would Recommend
Latest Review 5 months ago

Reviews


RP
Romelito p.
Minot, ND
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2018
Has Potential to be the best customer service businessservice in the tire business
Paying attention and listen carefully what's the customer wants to do as far as a spare tire or any tools that requires proper place to return the tools needed it's one way of helping a disabled customer for his limitation what they can do one way. Doing an extra mile helping they see that customer needs assistance simply was bypass and ignore and did not relay the message that leads to service failure my last very concerning an alarming I did not receive my original car key what I did receive a receipt a car lock for my wheels and my debit card I never seen my original key I went straight to the company service shuttle where I'm at the driver so I can return my rental car by the time I get back cleaning my car I've been told that the key was given to me so I went straight to the car rental company they help me search the key and unsuccessful I check my car so with the van company shuttle it was very unfortunate a su
Unsuccessful search the same staff that help me over the phone what's promise to not to worry the spare tire will be placed back on Trunk so keeping my trust and able to be comfortable that she will take care of thatmy height in the expectation because I love this place I'll be coming here when there's a problem totally wiped out trust Foundation that was built up over the years I'd be coming here because for me sometimes up little things that can be done accordingly I believe that was ignored because the will of not doing it that was already be set her mind because no big deal possible customer will not check if the requested service was done accordingly and found
Very alarming and I thing that I cannot take the original key.wasnt Return to me at all I would like to know if she's telling me the truth. She handed me the original key if you guys have something to support her statement based on your security camera if there's available installed help me track that key if the camera captured it all then my big apology I will be released before I left during closing time I gave the staff a Kudos a compliment that's what the an awesome team they have the service is great now this was before the fact I found that Mikey is missing because I came back from returning the car rental so I came back to Tire Plus to pick up my car that's the time I found out

RH
Robert H.
West Fargo, ND
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018
CAR Repair
When u take a car In for overheating and they sell you services like radiator flush when the electric fan is not working and the car still overheats that is wrong.They over charge for parts and service and do not always correct things

NN
Nathan N.
Minot, ND
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2017 Category: Service
Nathan said his experience with the business was not great. He had an appointment at 12:00 PM to have a tire changed. He called at 4:00 PM, and they had not taken his vehicle in yet. They did not tell him why.
This review was collected via phone interview by Customer Research Inc.

TC
Tyler C.
Minot, ND
RAM Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2017 Category: Service
Tyler said he's had some problems in the past with this business. He ordered some custom wheels from them and when he got them, one was scratched. They gave him a different wheel and they were supposed to get the correct one for him. He is still waiting to hear back from them. Due to this issue, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
David B., Dist. Operations Manager from Tires Plus of Minot responded on 01/22/2017

Hello Tyler C.,

Doing a quality job is our goal every time. We have had some tranisition changes the first part of the year and we do want to make sure you are taken care of. 

Please reach out to Kevin at 701-837-1301 at your earliest convience. We always want to make things right. We are the Good Guys.


GR
GWEN R.
Surrey, ND
Subaru XV Crosstrek
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2014
waste of my time
I made appointment to repair tire & was told it could not be repaired. Was quoted price of 2 new tires. Went home called around for other prices of tires. Made appt at Sears and was told after waiting almost 2 hours, that my one tire was repairable. I was VERY disappointed that Tires Plus did this, because I really liked going there.

MM
MELISSA/ARRON M.
Velva, ND
Ford Taurus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/08/2014
See below
Service has gotten slower and slower.
Jarid L. from Tires Plus of Minot responded on 07/29/2014

Melissa and Aaron-

I appreciate your feedback and we may have to pull out the stop watches! My staff works very hard on not having any comebacks, but your time is important. We will work hard to blend speed with accuracy.

Best Regards-

Jarid