Topel's Towing & Repair, Inc.

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

127 Reviews

100% Would Recommend
Latest Review 10 months ago

Reviews


JV
Jeff V.
Cambridge, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018
Disappointing outcome
Needed a freon leak fixed in my Trailblazer A/C. Topel's diagnostic service located the bad part. They ordered a new one and replaced it only to find another bad part. When that was replaced the freon could not be refilled due to a blockage in the A/C line. My cost of labor/parts was already at $400. It would have cost an additional $500 to $600 to replace the line. I'm still driving with the windows open and disappointed with the outcome. They are friendly, communicate well, provided detailed inspection reports, a free loaner car and good cookies. Just wish they could have identified the bigger problem during the diagnostic service.

GH
GREG H.
Lake Mills, WI
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017
Major car repair
The overall service was excellent and they worked with us in paying for a major car repair bill. Did have to postpone the repair due to no loaner car ad were some delays in repair. Did have to take car back in for a ticking sound after repairs were completed. They fixed the issue no charge. Very good and helpful service
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 06/29/2017

Thank you for your feedback and again, we are very appreciative of your patience with the delays. 

Dan & Tara Topel
Owners
920-648-8115

KZ
KEVIN Z.
Lake Mills, WI
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016
Attention to detail
They pay attention to the little things.
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 01/05/2017

Thanks for noticing, Kevin!  It's the little things that count as they say.  See you next time!

Dan & Tara Topel
Owners
920-648-8115

DM
DAN M.
Cambridge, WI
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016
counter person or greeter very pleasant
Competent mechanics
Tara T., Owner from Topel's Towing & Repair, Inc. responded on 07/21/2016

Thank you, Dan!  It was great seeing you and your car. 

Dan & Tara Topel
Owners
920-648-8115

DN
DAN N.
Lake Mills, WI
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2016
location
good

PD
PAT D.
Lake Mills, WI
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2016
Tire fill.
The service is always done with a smile.
This time we did need to bring it back to have it done properly.

NS
NATHAN S.
Verona, WI
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2015
Well done
Very pleased with the service and follow up they provided. Had a snafu with getting some initial communication via email, but that was corrected. They were also very good in following up afterward. Very courteous on the phone and made things as easy as possible.

JT
John T.
Lake Mills, WI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2015 Category: Service
John said the business knows what they are doing.
This review was collected via phone interview by Customer Research Inc.

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