Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

380 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


JS
Jack S.
Lusby, MD
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Jack said he went to this business for an inspection.
This review was collected via phone interview by Customer Research Inc.

MZ
Mike Z.
Huntingtown, MD
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Mike said they were honest.
This review was collected via phone interview by Customer Research Inc.

TS
Troy S.
Dunkirk, MD
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Troy said the staff at the business are easy to speak with, the quotes are spot on, and they don't change them. He stated they are always excellent.
This review was collected via phone interview by Customer Research Inc.

TP
Tim P.
Dunkirk, MD
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Spoke with Shanna. She said this business took care of the service their vehicle needed.
This review was collected via phone interview by Customer Research Inc.

AJ
Andy J.
Dunkirk, MD
Chevrolet Silverado 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2017 Category: Service
Andy said they were good.
This review was collected via phone interview by Customer Research Inc.

SD
Satish D.
Chesapeake Beach, MD
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Satish said Joe did a very good job, and he was very impressed. He was very happy with the service, and the prices were good. It was his first time using the business, and he plans on having all of his services performed at this business.
This review was collected via phone interview by Customer Research Inc.

KM
KEN M.
Dunkirk, MD
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
They've always done good work
They only fix what's broken. Honest. Would have given 5 starts, but I had to take it back

KJ
KIM J.
Owings, MD
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Brakes
Excellent And quick service

SB
STEVEN B.
North Beach, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Great customer service,
I like it when they notify you before any work to your vehicle,to let you know what other things you might need.it would recommend town square auto to all my friends

ET
Evelyn T.
Churchton, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017 Category: Service
Evelyn said she has known these people for some time. She enjoys going to this business. They treat her nicely, politely, and accurately.
This review was collected via phone interview by Customer Research Inc.

AJ
Adam J.
Owings, MD
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017 Category: Service
Adam said they have good quality.
This review was collected via phone interview by Customer Research Inc.

JZ
Jamie Z.
Shady Side, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017 Category: Service
Jamie said she has been going to this business for years and she trusts them.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Dunkirk, MD
Ford Transit Connect
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BY
Beth Y.
Oakton, VA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017 Category: Service
Beth said this business seemed trustworthy and conscientious.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Owings, MD
Subaru BRZ
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2017 Category: Service
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 03/24/2017

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

Paul B., owner from Town Square Auto responded on 03/24/2017

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

Paul B., owner from Town Square Auto responded on 03/25/2017

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan


SS
Shane S.
Lothian, MD
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Shane said the business was helpful. They finished quickly and they were efficient.
This review was collected via phone interview by Customer Research Inc.

HO
Howard O.
Lothian, MD
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Howard said they were good and fast.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Glenn Dale, MD
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017 Category: Service
William said the business did what he wanted them to do and they did it at a good price. He received great service and they were nice and friendly.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
Huntingtown, MD
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2017 Category: Service
Josh said they keep a lot of old things lying around and the facility is not clean.
This review was collected via phone interview by Customer Research Inc.

EH
Elaine H.
Fairfax, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017 Category: Service
Elaine said this business does good work, and they are good people.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 161 - 180 of 380 in total