MATT R. on 11/01/2017
I took my sequoia in for new tires and tpms sensors to be installed, they found inner tie rod to be worn out. Got it replaced, they did alignment, installed tires and sensors. Had problems with an air leak. Got truck back, I've had the sensors go off on the truck about every two weeks, come to find out the were not tight or they over tightened then and now leak air at stem, one sensor they put some kind of sealant to stop it and a different nut on it. Wheels wobble at normal speeds as well. Never going back, rather pay alittle more to have it done right
Vehicle: Toyota Sequoia
Service Date: 10/31/2017
Review Created: 11/01/2017 03:01 AM
JASON R. on 02/23/2016
"Town Square is Terrible"
Pretty sure they are entirely populated with criminals. Avoid.
Vehicle: Honda Accord
Service Date: 02/23/2016
Review Created: 02/23/2016 09:20 PM
DEBBIE C. on 12/28/2015
"Questioning whether to return"
We had always gotten good service at Town Square and Paul really helped us out when we had problems with a replaced transmission, but the last couple of services have raised concerns. It seems as unneeded maintenance is being pushed now. The shop called and said the front pads needed to be replaced. I had recently looked at the pads and they were fine. I declined the service. When we got the car home I pulled the front tires and the pads have 50% of the material remaining. This was after not finding the wheel lug key in its packaging in the glove box, I had to call and was told the key was in the cup holder where the mechanic found it. It is always in the glove box. A previous maintenance unneeded repairs were pushed. Finally, we had a coupon for 29.95, but were charged 38 and the charge was done via paypal instead of the regular credit card machine. Not sure why the shop has changed, but it raises concerns.
Vehicle: Honda Civic
Service Date: 12/28/2015
Review Created: 12/28/2015 08:41 PM
Paul B., owner at Town Square Auto responded on 12/29/2015
CALLED CUSTOMER THEY ARE BRINGING BACK TO HAVE US SHOW THEM WHY THE BRAKES WERE WORN AND EXPLAINED WHY WE SWITCHED TO PAY PAL I THINK THAT THEY WERE SATISFIED WITH THE EXPANATION
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