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Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

376 Reviews

98% Would Recommend
Latest Review 7 days ago

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Anthony D.
Clinton, MD
Chevrolet Chevy Express
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/06/2018 Category: Service
Anthony said they were rude when he first came in.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 10/14/2018

if we were rude i apoligize it looks like you came in close to closing time usually we are always busy so i assume i was the one your refering to being rude but im pretty sure we did take care of your tire issue as fast as we could because that is our main concern is to help people when they need us it seems most repair shops have lost the meaning of service so in closing its a two way street and i paul bresnahan always look at the person on the otherside of the counter and put myself in their place thats why my crew always tries to help no matter what our personal wants our

PAUL BRESNAHAN
OWNER
301-832-0937

AJ
Andy J.
Dunkirk, MD
Chevrolet Silverado 1500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2017 Category: Service
Andy said they were good.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Owings, MD
Subaru BRZ
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2017 Category: Service
Stephen said at first the business told him they could not do the work. Then they called him and told him there was a communication mix up, they could do the work. He went back and they did the work. When he got home he checked the work and there was a crack in the work.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 03/24/2017

what stephen didnt say was that he brought it back and it got fixed ill tell the public right now its easy to say negative things on line but people remeber a negative comment a lot faster than a positive one we fixed his problem when he brought it back there was a mix up in communication because paul the owner was sick and out for two days so when i got back i told our tech what to repair,i will tell everyone out there the service business is a two way street and you better watch what you say because ive been in 30 years and i have made a bunch of mistakes but the consumer better warch out because they are running out of tradesman to take care of there problems so take all your special needs and problems to all the big stores and see how far you get something done.running service especially auto service shops are really hard we try are best you know what maybe i should rate customers and see how they like getting a 2 out of 5 and see how thwy like it 

Paul B., owner from Town Square Auto responded on 03/24/2017

sorry for the few spelling errors im a little tires but i think everyone understands what i mean

Paul B., owner from Town Square Auto responded on 03/25/2017

tired instead of tires next laptop will have a lighted keyboard my calverton teachers of many years ago would not be happy with my poor spelling the customer in this case has a legitimate gripe but i paul do everthing i can do to make the experience of coming to a repair shop which is pretty much like going to the dentist or paying taxes as good as i can so please before you review a company think of how a simple phone call could remedy a problem and usually theres some benefits involved on a one on one converstion so ill be glad to give him his money back because we caused him difficulty but always remember there are a lot of people that rely on people coming in to see us and trust me it is very tough to keep the doors open.And as a owner if you dont have passion about your company then get out because you need to excel as best you can everyday and show your employees that you will work as hard as them or harder andyou should have the repect of everyone thanks for reading paul bresnahan


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