Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

357 Reviews

99% Would Recommend
Latest Review about 5 hours ago

Reviews


PG
Patrick G.
Solomons, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Patrick said the facility provided good service for a fair price. He received phone updates. One of the problems with the vehicle was not touched.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Dunkirk, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Dennis said the business seemed to take a long time to change four tires.
This review was collected via phone interview by Customer Research Inc.

TM
Todd M.
Owings, MD
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Todd said they did a pretty good job in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Dunkirk, MD
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SN
Shaq N.
Owings, MD
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018 Category: Service
Shaq said the staff at this business was really nice.
This review was collected via phone interview by Customer Research Inc.

JF
Jerry F.
Chesapeake Beach, MD
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Jerry said the staff at this business did a good job servicing his vehicle. He was disappointed that after he requested the front desk staff have the technician check to see if he needed a new serpentine belt, he failed to do so. He stated he felt their facility was too dirty.
This review was collected via phone interview by Customer Research Inc.

AF
Andrew Jr F.
Dunkirk, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2017 Category: Service
Andrew said the service was okay and the work was good.
This review was collected via phone interview by Customer Research Inc.

RC
Ricky C.
Owings, MD
Audi Q5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Spoke with Nicole. She said she had a good experience.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
Dunkirk, MD
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Jennifer said they did a good job but they just took a little longer.
This review was collected via phone interview by Customer Research Inc.

SS
SHARON S.
Dunkirk, MD
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2017
Quick service and HONEST
Gave me some bad news without sugar coating

CS
Carl S.
Owings, MD
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017 Category: Service
Carl said his check engine light came on, indicating a leak from the gas cap or filter area. He said this business replaced the gas cap and the check engine light came back on so he will have to take his vehicle back to get it fixed. He said he knew it was a tricky problem that might not get fixed on the first try.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 07/05/2017

carl when you ready bring your car back in and we will fine that tricky vacum leak call me on my cell so you talk to me 301-832-0937


HW
Hoss W.
Maryland
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2017 Category: Service
Hoss said it wasn't perfect, but they were good.
This review was collected via phone interview by Customer Research Inc.

KM
KEN M.
Dunkirk, MD
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2017
They've always done good work
They only fix what's broken. Honest. Would have given 5 starts, but I had to take it back

JH
James H.
Dunkirk, MD
Ford Transit Connect
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
Huntingtown, MD
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2017 Category: Service
Josh said they keep a lot of old things lying around and the facility is not clean.
This review was collected via phone interview by Customer Research Inc.

DL
Dan L.
Dunkirk, MD
Chrysler 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017 Category: Service
Dan said this business is in a good location.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Dunkirk, MD
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017 Category: Service
Dave said his overall experience was good. One problem was diagnosed, but his vehicle was not fixed. They did a good job tracking down the real problem. It cost a little more than he expected.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Tracys Landing, MD
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017 Category: Service
John said this business had above average service and is very satisfied.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Owings, MD
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016 Category: Service
Brian said he thought the employees at this business were honest guys and good mechanics. He thinks when he first went in, they were not the warmest and friendliest guys but they seem good at providing service. He only received service for something very small and his visit was short. He is curious about taking another vehicle to them since he is considering taking his wife's vehicle to them to change the brakes. He wants to see how they do that service and how much they charge.
This review was collected via phone interview by Customer Research Inc.

KE
Katelyn E.
Chesapeake Beach, MD
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Katelyn said she took her vehicle to the business on Monday for some repairs, and she paid $400.00. After she picked it up Tuesday, the same thing happened. She had to take it back, they checked it, and they said it seemed to be okay. It broke down on the way home, and they had to tow it back. They installed another part, and it did the same thing. They had to install another part, after the first one did not work. They did not charge her for towing or the labor for the last 2 parts, and she was grateful for that. They were very nice and overall, everything was fine. It was inconvenient that she did not have her vehicle for that amount of time, but she was happy they worked with her.
This review was collected via phone interview by Customer Research Inc.
Paul B., owner from Town Square Auto responded on 11/05/2016

SOMETIMES WHEN YOU WORK ON THESE NO START SLASH CUT OFF WHILE DRIVING WHEN THE VEHICLES ARE OLDER THEY CAN BE DIFFICULT TO DIAGNOSE SO WE ALWAYS TRY TO WORK WITH PEOPLE SO I APPRECIATE YOUR PATIENCE


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