Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

3604 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review 1 day ago

Reviews


AH
ANDREW H.
Buffalo, NY
BMW 328XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017 Category: Service
super service, good communication
delivered loaner, super service, good communication

JK
JERRY K.
Williamsville, NY
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017 Category: Service
the People
My service advisor, Bill Graesser took my car in and did an outstanding job. repaired what was needed and no upsell.

JS
JAY S.
Clarence Center, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Amazing service!
Could not have been any better!

KS
KURT S.
Clarence, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
service...service...service
service...service...service...its the best

MG
MUHAMMAD G.
East Amherst, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Service
Great service. Nice staff.

TS
THOMAS S.
Orchard Park, NY
BMW 328XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Service
Thank You

JZ
JOHN Z.
Buffalo, NY
BMW 435I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Towne BMW
All service completed in a timely and satisfactory manner.

DR
DAMIAN R.
Orchard Park, NY
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017 Category: Service
great communication
They communicated every step and explained work done.

PC
PREM C.
West Seneca, NY
BMW 750LXI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017 Category: Service
Dr Prem K Chopra
Excellent service. Very caring staff. They make it convenient for me to pick and drop off my vehicle.I have been their customer for over 20 yrs.I am always impressed with their genuine care for their customers

KS
KEITH S.
East Amherst, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017 Category: Service
Fast and friendly service
The service department is very efficient from the arrival to departure. The waiting area is comfortable and stocked with complimentary snacks and drinks. It's a pleasant experience.

NC
NANCY C.
Clarence, NY
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017 Category: Service
They address you as soon as you enter service department. They provide a loaner car.
They address you as soon as you enter the service department.

Verified Customer
Lancaster, NY
BMW 550XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
very accomadating
everything was fine

CS
COREY S.
Cheektowaga, NY
BMW 328XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
Excellent customer service!
Once again, Towne BMW took care of my car quick and easy. Bill is awesome to work with!

NU
NICHOLAS U.
Hamburg, NY
BMW 328I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
always know what they are doing
always know what they are doing

MF
MONICA F.
West Seneca, NY
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
Very accommodating and pleasant to work with.
Towne always does their best to make what can be an inconvenient process extremely convenient and easy.

JS
JAMES S.
Buffalo, NY
BMW X4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
Quick/friendly
I had a nail in my tire. It was fixed and car washed in under an hour. Thanks Tom and Towne!
Jim S

FS
FAISAL S.
Williamsville, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Professional and Courteous
Lack of communication other than that very professional and look into your concer.

KD
KELSEY D.
Lancaster, NY
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
Great service!!!!
Quick and efficient. This dealership has the best service. Far superior to Lexus or audi!!!

JH
JAMES H.
Williamsville, NY
BMW 128I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
The friendly, competent staff and the professionalism exhibited.
I find Town BMW to be one of the premier car dealerships in WNY. I believe Bill Grayser and David Cochi have earned their Ph.D's in Service and Sales respectively and are assets to the dealership. Congratulations to the doctors!
James R. Heck, III

RH
RICHARD H.
Williamsville, NY
BMW 535XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
Outstading service!
Towne BMW always a great job of making you feel like a valued customer! Adam is always very customer centric and knowledgeable. A truly outstanding dealership!