ReScore Reviews™ (5)
Upon my arrival, someone came out to look at my tire. His response was that I "obviously hit a pothole and damaged the tire." However, in the time I've had my BMW, I have not hit a pothole. As we continued, no matter how many times I told the service person I had not hit a pothole, he continued to tell me that I did. It's at this point that I should point out the irony of the large pothole I needed to navigate on Towne BMW property just to access the service entrance.
At any rate, this service person went on to tell me the tire was "fine and totally safe to drive on." I then pointed out that that particular tire was worn differently than the other three. My belief was that the sidewall issue and unique wear pattern clearly indicated a defect in the tire. The service person simply said, "You're alignment is out - that'll be a few hundred dollars to fix and I'm not sure we can do that for you."
At that point, I decided it best to speak with my normal service guy. He was much more helpful and reasonable, though he, too, wanted to convince me that I hit a pothole and that was the cause of the issue. However, he mentioned that the tire was not safe to drive on (which agreed with everything I researched) and that it needed to be fixed one way or another. He also managed to get the situation taken care of immediately.
So I guess my "below average" rating here is based on the fact that I received two very different statements on the safety of the tire. It's one thing to have varying opinions on the brand of oil or type of wiper blades to use. It's an entirely different matter when the opinions vary regarding the safe operation of the car. Had I simply taken the word of the first service person that the tire was safe, I could have potentially placed myself in a very dangerous situation. It's also concerning that the first service person not only effectively called me a liar, but also had bad information on the safety of the tire. Just not a great experience compared to what I'd come to expect.
The car was in the shop for 11 days. The mechanic could not replicate the problem for three days, and when the problem was found, it took two days to get the part. The initial replacement did not solve the problem, so another part was installed (we were told that if this part did not work, then a more expensive part would be tried).
Although the service consultant, Colin, was helpful and kept us informed of the progress, I was disappointed with the time and expense involved in solving (I hope) what I thought was a minor problem. I question whether all of the parts installed were necessary to correct an intermittent problem.
We were also disappointed that when the car was returned, the floor mat had grease on it (it was clean when the car was brought in..
shouldn't I receive some kind of paper work to show what was done?
BMW no longer offers replacement inserts for wipers so you must purchase a pair of wiper blades which are expensive at $70 for the pair.Adam called you and offered a $40 credit next time you are in for service.
Please contact Adam if you have any additional concerns.Sorry for the inconvience of 3 trips.