No one he can help me and the manager will call me because he have meeting still no one call me
We negotiated and I was happy and felt like I was treated fairly. There was only one key so Robert got me a new factory FOB and also let me pick something out of the accessory shop to boot! Very polite and nice folks here. Would buy again
We decided to look at the 2016 4Runners. Shawn kindly showed us several ones they had on the lot and offered us a test drive, and man, the test drive was awesome. The 4Runner was everything we were looking for! From the aggressive exterior look to the nicely modern interior to the smooth but beastly drive. My boyfriend and I knew we had to have it.
When we were ready to pick our vehicle trim, we were saddened to hear that the trim we wanted was not in stock. But, the great sales manager we worked with, Paul, went above and beyond to make sure we were happy customers. While we waited, he searched for the trim we wanted. In no time, he came back to tell us he found it and was willing to have it shipped/driven over (we didn't have to pay any costs)!
Not only did we get the vehicle we wanted, we also got it at a great deal! So great that I will definitely be coming back again for my next car! We came back the next day to complete the paperwork, which did not take long. The whole process was quick and easy.
This purchase, I would have to say, has been the best experience yet, and I have bought a total of 4 cars from Toyota of El Cajon. It was all because of Paul and Shawn! The experience they provided was superb! Great customer service, vehicle, deal, and experience! See you next time :)
My boyfriend and I came last week to look at and purchase either a Rav4 or 4Runner. We ended up purchasing a 4Runner SR5 Premium 4x4 and it was the best decision we have made on a vehicle. The vehicle is great - from the aggressive looking exterior to the modern interior to the smooth yet beastly drive. We are 100% satisfied with everything about it. Fortunately, we have nothing to complain about. We drove our new car the next day from SoCal to NorCal and the ride has never been better, speaking as the driver and passenger.
When we came Toyota of El Cajon, we were immediately greeted by Shawn, our awesome sales rep. He was nice and willing to help. He was in no way a debbie downer. He was truely there to make us happy. When we got back, we were told that the specific trim we wanted was not in-stock, but that did not stop them from providing us outstanding customer service. The sales manager, Paul, searched for the specific 4Runner we wanted and found it after making several calls. He even offered to have it shipped/driven to their dealership without a cost to us! Paul was truely great, from getting us our specific vehicle to offering us the best deal!
This has been our best experience and I can guarantee that it will not be our last! Toyota of El Cajon is more than just a dealership, it is a place you can trust to get the best vehicle at the best price while receiving outstanding customer service. Thank you again :)
Thank you for taking the time to share your feedback regarding your service visit here at Toyota of El Cajon with our associate
Lance Jones. We are delighted to hear that everything went smooth and Lance was able to get you back on the road promptly. We will be sure to acknowledge Lance for all of his efforts. Anytime you're in the neighborhood, don't hesitate to come see us. We are happy to be your San Diego County Toyota Dealership for years to come!
Thank you so much for your kind words and wonderful review. We are so pleased to hear that Jason made your experience a great one and was able to accommodate you. We hope you are enjoying your new Scion TC and we definitely look forward to seeing you again.
Guest Relations Dept.
We certainly do not blame you one bit for feeling the way that you do. After discussing this with Jeremy, he did set up your appointment, but thought you said you did not need the rental so he did not reserve one. I am happy that he was able to talk to you again today to get you back in. We are determined to see this through to the end and we appreciate you giving us another chance! Call me if you need anything.
Guest Relations Manager
(619) 270-3195 Direct Line
I recommend Toyota of El Cajon to everyone I know.
Thank you so much for your kind review! It is alway a pleasure to hear about our customer's experience at Toyota of El Cajon and we are thrilled that everything went so well during your purcahse. Both Danny Trickey and Simeon Okosun will be happy to know you have recommended us to others. We welcome you to our Toyota family!
Guest Relations Manager
Thank you so much for your review. We are so pleased to hear that you had a good experience wth us and that Omed was so helpful in getting you the vehicle you deserve. We hope you are enjoying your new Camry and we look forward to seeing you again.
Guest Relations Dept.