Tron's Auto Repair is conveniently located in Cocoa, Florida. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Tron's Auto Repair is conveniently located in Cocoa, Florida. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
Initially, I was brushed off each call with excuses and false promises of returned calls going to be made. But realizing a return call was never going to be made I attempted to reach out again by email that same afternoon. Days later, on August 29, 2022, after a barrage of phone calls I had placed, I was informed that due to my name not being on the title I would not be allowed to retrieve the cycle from their custody without a notarized statement from my husband granting permission along with his Florida issued Driver’s License.
My husband had been intubated for seven days at the time of the conversation and would remain in critical condition for several days following, until September 5, 2022 when he was extubated. Relieved with his progress I gave an additional day for him to retrieve his bearings and gain strength before confronting him with the necessary documentation requirements from Tron’s Auto Repair & Towing. Upon gaining the required items I was instructed to have, I placed another call to Tron’s Auto Repair & Towing so that I could know the amount of money I would need with me to retrieve my husband’s cycle.
For my first call that day, I was speaking with a representative, placed on hold, and then manually disconnected from the call. Immediately I called again, and once someone answered I repeated my request for information. The person to whom I was speaking during my second call was Tron Cotman, the owner of Tron’s Auto Repair & Towing. After listening to my pleas for assistance, he berated me and raised his tone, nearly yelling, claiming he was not under any obligation to accept the documentation I had, and that he had final approval of releasing my ailing husband's cycle.
With my back against a wall from my multitude of futile encounters with this company attempting to regain my husband’s property, I had to threaten the possibility of legal action against them. Tron Cotman was refusing to accept my legally notarized documents, proof of ownership, or marital status and refused to take my husband’s precarious medical situation into account. This person was extraordinarily rude, demeaning, and insulting. Tron Cotman verbally assaulted me, yelled profanity and explicative language, and maintained his position at holding my husband's personal property hostage. This attack was unprovoked and unnecessary.
After needlessly attacking me, he (Tron Cotman) stated he was ending our call and placed me on a hold line. I ended my side of the call and had to take a few minutes to compose myself before once again attempting to communicate with a company that appeared to be more of a hostile extortion terrorist organization. I placed another call to Tron’s Auto Repair & Towing and the call was answered by the lady I had first spoken with who hung up the call while having me on hold. This representative stated she would have to review the account and would return my call within the hour having an estimate of charges. After the hour passed, along with several others, I placed another call shortly after 4pm and spoke with a different person who stated they would also be returning my phone call after a review of the account and provide me with an amount to reclaim my husband’s cycle.
On September 8, 2022, at 9pm, I received a phone call from Tron’s Auto Repair & Towing stating that I could pick-up my husband’s cycle the next day due to being after hours for the office. I was faulted for missing “my window” that day considering the office closes at 5pm. I was changed nearly one-thousand dollars to regain ownership of my husband’s crashed cycle due to towing and storage fees. Storage fees that could have been greatly reduced had the company simply supplied the necessary information upfront.
I experienced and uphill battle from August 26 – September 09, 2022, with Tron’s Auto Repair & Towing where I have been insulted, ridiculed, humiliated, outraged, vilified, and cursed to prolong their conservatorship over my husband’s property so they may gain monies they do not deserve. Terroristic tactics were implemented to extort additional money from my family after suffering a horrendous experience of my husband’s accident. Tron’s Auto Repair & Towing utilize their affiliation with Brevard County to ransom and extort from grieving families.