William said he had his vehicle towed and taken to the business to have the starter replaced. The staff replaced the starter and gave him a new key that didn't work. He was told they would need to reprogram the new key, that it would cost more to do that, and so he ended up having a generic key made. He stated they didn't inform him about how they would have to reprogram his key, or that they wouldn't be able to fix his vehicle within the same day that it was taken to the business. There was an issue when he received his vehicle back. There was some cosmetic damage done to the bumper and under tray. The damage wasn't there before his vehicle was taken to the business for repairs.
This review was collected via phone interview by Customer Research Inc.