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Twin City Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,549 Reviews)
54
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Score Details

5 stars
76%
4 stars
13%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
48
Total ReScores™
4.7
ReScore™ Average
54
Net Promoter Score ®

Business Details

About

For us, "customer service" means we take care of you during and after your purchase. You'll find a number of ways that we make customer service our priority when servicing your vehicle. For us, "customer service" means we take care of you during and after your purchase. You'll find a number of ways that we make customer service our priority when servicing your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(865) 980-2725
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3024 Airport Highway Alcoa, TN 37701
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,549 Reviews)
Write a Review
Recent Reviews
SK
gravatar
Stephen K.
Maryville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/16/2026
0
Category: Service
Very bad experience
Have a one year-old 2025 Santa Fe hybrid. It was perfoming fine and I was well satisfied with the vehicle. Automatic satellite update on the electrical system was done June 12. By June 14 the battery could not hold a charge. This vehicle has been in the service department since June 15, now over 30 days. Apparently the electrical leak has resolved but now a check engine light is on. Have still not gotten the vehicle back and communication has been spotty at best. National customer service is now involved and they are responding but telling me the check engine light is still on, which is what I was told three days ago, so makes me question if anybody’s actually working on this vehicle. Bottom line is I really liked and enjoyed the vehicle but have pretty much have lost all confidence in the local Hyundai service department.
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