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Universal Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
64
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Score Details

5 stars
86%
4 stars
6%
3 stars
3%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
8
Total ReScores™
4.5
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(407) 926-7050
No Business Hours Provided

Business Hours

* No Time Zone provided
12801 S. Orange Blossom Trail Orlando, FL 32837
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
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Recent Reviews
SG
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Sid G.
Orlando, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2024
0
Category: Service
Substandard service department.
I bought my G80 Genesis in 2023 and it's a very nice luxury car. I took my car to the Universal Genesis for a tire pressure low light. They did a service, tire rotation and a wheel alignment while I waited. The low pressure light was fixed during the service. I go home with no issues. Next day one of the tires low pressure light came on again. My tire light shouldn't be on the next morning. So I take it back and they look it to figure out what wrong with it. The service person says too me " You have a nail in your tire". Oh boy, they didn't look at the tires when they did the tire rotation and balance. So this is a serious mishap that they missed. I am leaving this review because if you take your car to Universal Hyundai Genesis you will get the same caliber of service. The service manager called and asked me not to leave a bad customer service experience.
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