Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1650 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 1.7499975/5rating 1.7499975rating 1.7499975rating 1.7499975rating 1.7499975
97% Would Recommend
97% Business Response
Latest Review 1 day ago

Reviews


V
Valued Customer
Kennewick, WA
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
fast and efficient
I had put off my oil change then my fuel filter light came on so I stopped by to schedule an appointment. No need, Wes took my keys and said they would get to it right away. Rachel called a few hours later it was ready to go. Excellent service
Mirko M., Owner from USA Brake and Auto Repair responded on 11/28/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863

SL
Stacy L.
Kennewick, WA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Stacy said they are all nice at the business and very cordial.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/21/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

CB
Crystal B.
Kennewick, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Crystal said the business always provides good service.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/16/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JR
Judith R.
Kennewick, WA
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Judith said that she loves their service, that she absolutely trusts them with her vehicle. She also stated that she is disabled and they pick up and bring back her vehicle to her.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/14/2018

We are happy to hear that you had a good experience.  We are happy to help you any way we can and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

JB
JIM B.
Kennewick, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Oil change & Tire Royation
Done well and done fast! Always friendly
😎
Mirko M., Owner from USA Brake and Auto Repair responded on 11/09/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

YM
Yesica M.
Pasco, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Yesica said that the technician, Carlos, was very professional. He made her feel comfortable with the work that they were doing.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/14/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

Verified Customer
Richland, WA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Fast work and nice people
Get oil changes here. They are fast, good service, nice people.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/07/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

SJ
STACEY and PETE J.
Kennewick, WA
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Car service
I have a question- did you folks winterize the car with antifreeze? I did not see that mentioned on the invoice. Please let me know, Thanks Stacey Johnson
Mirko M., Owner from USA Brake and Auto Repair responded on 11/06/2018

Hello Stacey, as a matter of fact we did test your Coolant and it tested to -52 degrees.  We also performed a Coolant Flush at your previous service so there is no need to worry about your Coolant.  Your vehicle is in excellent condition.  Thank you so much for being a loyal customer.  We appreciate you.

Thank You.

Mirko  Micic
 
509-783-8863

DM
Daniel M.
Kennewick, WA
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Daniel said that they were very courteous and they did everything they said they were going to do.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/02/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DC
Dora C.
Connell, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dora said the business provided good customer service, they were attentive, and the timing was good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/02/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DH
Delores H.
Kennewick, WA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Delores said the business was efficient and quick. They got her in and out which she appreciated.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/29/2018

We are so happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You
Rachel

Mirko  Micic
 
509-783-8863

BS
Bea S.
Kennewick, WA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Bea said this business was very good and helpful. They gave her a ride home and back to get her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/29/2018

We are so glad you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DR
DAVID R.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Quick and efficient
My car is very old and required special antifreeze. They did a complete flush and refill. On the way home had a breakdown, totally unrelated to the antifreeze replacement. Called and they came to the site and had a tow truck on the way. Part is on order and they will do the repair.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/25/2018

We are very happy that you came in and let us service your beautiful vehicle.  It is unfortunate that  you had a breakdown.  We will get your car back to you as soon as we can.  We look forward to working with you!

Mirko  Micic
 
509-783-8863

SE
SHARON E.
Richland, WA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Great work!
USA Brake and Auto has been servicing my car for 3 years. They always let me know when maintenance work needs to be performed specifically for my make and model. Easy to deal with and always at a fair price.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We appreciate your loyalty as a customer.  We are happy we were able to address all your needs and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

DM
DOUG M.
Kennewick, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Another Constructive Visit
Took the van in for the winterization prep and routine maintenance. All went well and the van continues to roll, thanks to USA Brake & AR!
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We are happy to hear that you had a good experience.  We appreciate your loyalty and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

EH
ELAINE H.
Pasco, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Friendly staff
They are very good at the business and know their business of automotive repair.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/22/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

KD
KENT D.
Kennewick, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
goos service
good servive
Mirko M., Owner from USA Brake and Auto Repair responded on 10/17/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BE
BRADLEY E.
Kennewick, WA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Good work
If you want it done right bring it to usa brake and auto repair
Mirko M., Owner from USA Brake and Auto Repair responded on 10/15/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

BD
Bruce D.
Kennewick, WA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Bruce said he received good service, good communication, and he will be back for the next service needed. They call first if there is any additional parts needed.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/23/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future.

Thank You

Mirko  Micic
 
509-783-8863

KK
KAY K.
Richland, WA
Suzuki XL-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
My Suzuki XL7
I brought my car in because the service engine light was on. Wes and his team did a check to find out what was wrong with it. I needed to have the ERG valve replaced. Wes took the time to explain every thing that need to be done to fix the problem and gave me a estimate on the cost. I am very pleased with the service and quality of work done at USA Brake and Auto. Thank You to the whole team.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/10/2018

We are happy to hear that you had a good experience.  We value you as a customer and look forward to servicing your vehicle in the future. 

Thank You

Mirko  Micic
 
509-783-8863