V & W Motors Import


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

341 Reviews

97% Would Recommend
Latest Review 4 months ago

Don T. on 08/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Don said his vehicle is running fine but they had his vehicle for a week and it inconvenienced him.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/01/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 12/27/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Bob said they were pretty good and they provide good service. He didn't hear from them and he didn't know what was going on until they got in contact with them.
Vehicle: Chrysler Town
Category: Service
Service Date: 12/19/2016
Review Created: 12/27/2016
This review was collected via phone interview by Customer Research Inc.
Forest R. on 04/26/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Forest said the price is too high at this business but they do a good job.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 04/14/2016
Review Created: 04/26/2016
This review was collected via phone interview by Customer Research Inc.
Matt S. on 02/18/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Matt said he called several times to get the status of his vehicle.
Vehicle: Jaguar XK8
Category: Service
Service Date: 02/15/2016
Review Created: 02/18/2016
This review was collected via phone interview by Customer Research Inc.
Robert G. on 04/18/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said there are still some repairs that are unfinished. He mentioned that when he took the vehicle in he told them about the power steering pump and the SRS light. The business repaired the power steering pump but, not the SRS light. They wanted to charge him $90 for the labor alone. He stated that he believes this charge is unfair. Due to his experience he would not recommend the business for service.
Vehicle: Mercedes-Benz S430
Category: Service
Service Date: 04/14/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Nino V. at V & W Motors Import responded on 05/05/2015

We apologize that you were not fully satisfied with our service. Our goal is 100% customer satisfaction and if you feel we have not done so please visit us again and we can attend to any further questions you may have.

Jose A. on 02/26/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jose said he has been a customer of this business for 12-13 years and has always been pleased. However, he had brought his vehicle in several months ago to see how much it would be to have a transmission put in. Then he brought his vehicle in to get that done and Dennis, at the front desk, told him that the estimate that was given did not get put in the computer and the new estimate was almost $500 more. He added that he would only refer someone to this business if they got the estimate in writing and a second opinion first. He mentioned that he has spent almost $20,000 with this business over the years and now feels the relationship they had is over.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 02/20/2015
Review Created: 02/26/2015
This review was collected via phone interview by Customer Research Inc.
Nino V. at V & W Motors Import responded on 03/06/2015

Customer Service is very important to us. We take pride in every job that we do - we do it right the first time, so the car doesn't have to come back. Unfortunately there is three sides to every story.

Dave H. on 12/24/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dave said it took a little longer than he thought. Other than that, it was fine.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 12/03/2014
Review Created: 12/24/2014
This review was collected via phone interview by Customer Research Inc.
Tony V. on 11/05/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tony said some work got done and some work got completely overlooked. He paid a lot of money.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 10/21/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
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