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Adam H.
San Diego, CA
Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Adam said he used to be a service advisor and they did not write out an invoice for him. All they did was scan his credit card and give him a receipt, which is actually illegal to do in the state of California.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2016

Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
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