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Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

443 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


SJ
Samuel J.
San Diego, CA
Ford Mustang
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Samuel said this business has been working on this project for 3 years, and have not been able to get it right. His vehicle has big problems. The person working on it is doing the best he can, but the vehicle is still messed up. He has given him a lot of money, and it is still not running the way it should be running. He would like the vehicle to be fixed, otherwise he may have to get a lawyer involved.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2017

Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars  need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.   
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved. 


JS
Jason S.
San Diego, CA
Dodge Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2016 Category: Service
Jason said this business kept his vehicle for 3 weeks total and they returned it back to him in the same condition that it was before he gave it to them. This was because his mechanic could not figure out the problem which he does not blame him for because he understands that his vehicle is difficult to work with. He said that he probably is a wonderful mechanic and he does an amazing job with other customers. He paid $318 and in the end this information was not found. The cool part about everything he mentioned was the paperwork that the mechanic had been looking at to find the problem was left in his vehicle after it was returned to him. He has been doing some thorough research and investigating what is going on and this could be beneficial for him. The information on the paperwork looked as though the problem was very close to being found and resolved. He said everything is fine.
This review was collected via phone interview by Customer Research Inc.

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