Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

452 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


FW
Floyd W.
Lakeside, CA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Floyd said he has used this business for years and the service has always been very good.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Lakeside, CA
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Gary said the work performed seems good, but he hasn't had time to get the vehicle smog tested.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/18/2018

After 4 years of not running it may take 200 miles to run all monitors. We will be here to help get it through, Thanks for your business and review.


JD
Jeff D.
San Diego, CA
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Jeff said this business was more expensive than he thought. They did not call him back about the increase in cost.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 02/20/2018

Jeff: I did talk about the increase in price from the initial $300 estimate. If you recall: the locking lug nuts were replaced by standard lug nuts, we also special order all 3 washer nozzels that were $60 special order as well as we replaced the cabin air filter that had a rat's nest in it. I was sure you were aware of findings as we talked per phone at least twice. Sorry for any confusion. STEVE


NL
Noah L.
El Cajon, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Noah said the employees had poor communication.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 02/09/2018

I'm sorry you felt there was a lack of communication. I personally went over the problems we found with you on the phone. Although I was not here when you picked your vehicle up I felt we had communicated twice as well as I called on Fri @ 4pm to remind you the vehicle had been completed. If you have additional questions, Please contact me personally, Thanks, STEVE


JB
Jacobi B.
Pine Valley, CA
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2017 Category: Service
Jacobi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CD
Charles D.
El Cajon, CA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Charles said the business took care of everything they needed to. The price was a little high, but they did a great job.
This review was collected via phone interview by Customer Research Inc.

LM
Levi M.
Alpine, CA
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2017 Category: Service
Levi said he was not able to get the repairs done at this business because they were kind of expensive. He also said the employee, Steve is really nice.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Chula Vista, CA
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
John said this business was able to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 02/16/2017

Thanks for your business, we try to keep your older buick on the road!


RM
Ross M.
Santee, CA
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017 Category: Service
Ross said the service was good, but he feels a couple of the quotes were kind of high.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 02/15/2017

Thanks for your business. Quotes & estimates are tough at times and due to part differences, availability and all factors, prices due vary some what! When it comes to older vehicles getting the correct part can be challenging. It's like hamburgers, as low as .99 cents and premium $12.00++.  Quotes are always a problem cause you will always find prices lower and higher depending on sources. If you have a certain need, call me I will look into finding the right price & value for your needs. STEVE, Owner Van's Automotive


GK
George K.
El Cajon, CA
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016 Category: Service
George said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 12/28/2016

I know your emission failure was a set back,if I could help, let me know. thanks for your business. Steve


GS
GARY S.
Santee, CA
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2016
Honest, friendly
Did a great job but should have checked the history on spark plugs
Steve V. from Van's Automotive responded on 09/29/2016

Thanks for your review Gary. Due to the random mis fire count that was shown in the history mis fire report several cylinders showed mis fire counts. Also due due the accessibility of the sparkplugs we replaced them. History did show them with 21,424 miles of usage, #6 was black & fuel fouled and would have needed that one for sure. With all new coils & new plugs, I believe we will get the performance needed and mis fire count status should remain at "0". Thanks for your continued business.


JP
John P.
Santee, CA
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2016 Category: Service
John said he had his air conditioning fixed. He would recommend the business.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Alpine, CA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2016 Category: Service
Michael said the business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CH
Craig H.
San Diego, CA
Saturn L200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Service
Craig said this business was fine at providing service and did a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Mount Laguna, CA
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2016 Category: Service
Dennis said the business is good and they do very good work.
This review was collected via phone interview by Customer Research Inc.

LG
Lori G.
Lakeside, CA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2016 Category: Service
Lori said the service was a little high in cost and the quote was higher the second time.
This review was collected via phone interview by Customer Research Inc.

JO
Judy O.
El Cajon, CA
Mitsubishi Endeavor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2015 Category: Service
Spoke with Larry. He said nobody is perfect but in his 40 years of going to the business, he has never heard any complaints about them.
This review was collected via phone interview by Customer Research Inc.

CJ
Chuck J.
La Mesa, CA
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2014 Category: Service
Chuck said this business does good work. They are fair, trustworthy, friendly, and very reasonable. They are pleasant and easy to work with.
This review was collected via phone interview by Customer Research Inc.

IG
Ian G.
San Diego, CA
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2014 Category: Service
Ian said he brought his vehicle in twice within three weeks. They were super knowledgeable and awesome. They found out his battery was under warranty from AAA Insurance. When the AAA representative arrived, they refused to cover the battery because the staff had unhooked it. He should have had a free battery. They connected the battery, so he could get a replacement battery for free.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Jamul, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2014 Category: Service
John said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 21 in total