It all started in 1976 at Main Street Shell in Fairfax City. Our founder, Myron, did something he had always wanted to do—he became a business owner. What started as a single full-service gas station grew to what is now Virginia Tire & Auto—15 full-service automotive maintenance, repair, and tire locations. After more than 50 years, we It all started in 1976 at Main Street Shell in Fairfax City. Our founder, Myron, did something he had always wanted to do—he became a business owner. What started as a single full-service gas station grew to what is now Virginia Tire & Auto—15 full-service automotive maintenance, repair, and tire locations. After more than 50 years, we are still locally owned, family-owned and woman-owned, with Myron’s daughter, Julie, and her husband, Mike, continuing the family business as Co-CEOs. ...more
1) Get better about estimating times. They seem overwhelmed, so I suspect they're overrunning what they can get done and underestimating how long it will take.
2) If someone needs a shuttle, make sure that the shuttle is running and let the waiting customers know when it arrived and is leaving.
3) If you are going to miss the estimated completion time by that much, give me a courtesy call to explain you have to order the part and give me a new estimate.
At this point, I don't know that I will go back. They are conveniently located, but one more experience like this and they will lose me as a customer.