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1) Get better about estimating times. They seem overwhelmed, so I suspect they're overrunning what they can get done and underestimating how long it will take.
2) If someone needs a shuttle, make sure that the shuttle is running and let the waiting customers know when it arrived and is leaving.
3) If you are going to miss the estimated completion time by that much, give me a courtesy call to explain you have to order the part and give me a new estimate.
At this point, I don't know that I will go back. They are conveniently located, but one more experience like this and they will lose me as a customer.

Thank you for bringing this issue to our attention. We are unable to resolve matters such as these if we are not made aware of them. As suspected there was a deeper issue and i am glad we could resolve this issue for you. Thank you for the business.

Thank you for the feedback.

Thank you for taking the time to speak with me and for understanding why this problem occurred. We have been in business for more than 37 years and would not have achieved this by making this our usual business practice. We look forward to exceding your expectations on your next visit.


Thank you for taking the time to speak with us in regards to this issue. Feedback such as this helps us improve. we look forward to assisting you in the future.

Thank you for your feedback.


Thank you for giving us the opportunity to discuss and correct the items we did not address per your request. We apologize for the oversight and look forward to your next visit.

Thank you for the feedback.

Here at Virginia Tire we are aware that mistakes will happen. How we handle them is what makes us who we are. nothing is more important to us than assisting people with there vehicles so that they may get back on the road and live there lives. Thank you for your response.

Thank you for bringing this to our attention. Someone should be contacting you in the near future.

Thank you for taking the time to discuss the situation with us and for understanding. We look forward to your next visit.

So if you say you are going to call the customer to let them know it's finished, call them... I know you need to make money, but don't prey on women and tell them they need to buy something when in fact they don't need it after all.
Our deepest apologies for not living up to your expectations, nor to our standards of service.Thank you for bringing this to our attention so that we may address these issues and prevent them from happening again.

Dear Ken,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. Prior to service we should have reviewed the work order with you to ensure that you did not have any questions and I feel we could of resolved this issue for you before it started. I apologize that this did not happen. I will credit you the difference of what you paid to match the quote of $74.99 that you were given over the phone. Once again, i apologize for the incovenience.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager

Dear Eric,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.
Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager

Dear Jon,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.
Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager

Dear Bryinn,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. We pride ourselves on being a convenient alternative to the dealer. You should not of had to wait three hours to have this service completed and I apologize that you did. I have met with my sales and service team about this issue so that we can ensure that this does not happen again. I greatly appreciate your feeback and we look forward to servicing your vehicle in the future.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager

Dear Julie,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. I appreciate you taking my call earlier today and I can assure safety is paramount at Virginia Tire & Auto. I have met with my team to review this issue so that we can ensure something like this does not happen again.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager

Dear Scott,
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. I appreciate you taking the time to speak with me yesterday. We greatly appreciate your business and your valuable feedback.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at dviteri@vatire.com.
With my sincerest apologies,
Daniel Viteri, Manager