Vulc-Tech Tire & Auto Repair

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1270 Reviews

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Review for Vulc-Tech Tire & Auto Repair
Renee C. on 08/01/2014
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"Wrongly informed of needing brake pad replacement"
Went for state inspection on my 2 year old vehicle and failed as i was told that my rear brakes needed to be replaced. Brought car to dealership afterwards where they PASSED my car confirming that brakes were fine, within state limit of what is safe and could drive another 20,000 miles. It makes you feel like you don't know who to trust, but I know that i won't be returning here again and trust the dealer over vulc-tech.
Vehicle: Subaru Forester
Service Date: 07/29/2014
Review Created: 08/01/2014 08:39 AM
GENE Q. at Vulc-Tech Tire & Auto Repair responded on 08/05/2014

You brought your vehicle in for a New Hampshire State Safety inspection and we did it completely by the NH laws, after the tech inspected the vehicle we would have offered to bring you out into the shop to show you why your vehicle failed and show you any problems. I talked to the technician who inspected your vehicle and he confirmed on the RR inside brake pad was at the minimum requirement of 2/32 and thought this may have been caused by the brake caliper sticking. If another garage’s technician does not properly inspect the inboard brake which requires in most cases for the tire to be removed and often removing the brake caliper to see the entire inside brake pad. If the outside pad has plenty of life which can be visually seen through the wheel and the vehicle has low miles they could easily assume the inside pad is the same and miss a problem because the inspection was not done thoroughly. We also found the Left fog light assembly cracked and had water inside the capsule. Your 2 year old car has 38650 miles; brake pads can wear out between 20,000 miles and upwards to 100,000 miles depending on the driving conditions and customer habits. Finally you called us on 8/1/14 about this and we offered for you to bring the vehicle in to have checked a second time and if we had made a mistake we would address it immediately and reimburse you for a State Inspection fee but you chose not to come in. We have done thousands of NH state safety inspection over many years of business and have a perfect record with the state with no violations or warnings of any kind.