Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

565 Reviews

98% Would Recommend
Latest Review 9 days ago

Reviews


RS
Ron S.
Port Orchard, WA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Ron said the business got to work rather quickly and got back to him. They were very courteous.
This review was collected via phone interview by Customer Research Inc.

CD
Connie D.
Port Orchard, WA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Connie said the business needs a bigger facility, and a bigger parking lot. She was not happy with the bad news, but was still expecting a phone call back and they did not call her.
This review was collected via phone interview by Customer Research Inc.

SE
Steve E.
Washington
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Steve said the business did an absolute great job. They jumped right on his vehicle and had it done the very next day. They were easy to talk to.
This review was collected via phone interview by Customer Research Inc.

SF
sandra f.
Port Orchard, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Excellent, as usual
The guys fixed my grandsons car quickly and professional. The next morning he had an issue that it stopped at a red light and he had to restart.

I called Walts, they asked me to bring it back and they put it on the diagnostic machine. All well, just a weird thing. Car working excellent today.

They are very good and do excellent work.

KS
Kemp S.
Port Orchard, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Kemp said the business did good work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LH
LAURA H.
Bremerton, WA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Loyal customer
I have been taking my vehicles to Walts in Port Orchard for 10 years now. Every time I have been there, from the very first time to the most recent, I have received exceptional customer service from both the manger and the technicians. I am a true loyal Walts customer.

KC
Kenneth C.
Port Orchard, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Kenneth said his vehicle had to go back to the facility because of a bad part.
This review was collected via phone interview by Customer Research Inc.

JM
Jesse M.
Port Orchard, WA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jesse said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Port Orchard, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Great service
Walts always provides the best service, plain and simple.

AF
Aidin F.
Port Orchard, WA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Aidin said they got the job done fast and the customer support was nice.
This review was collected via phone interview by Customer Research Inc.

KA
kay a.
Port Orchard, WA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
They can always get me scheduled in a timely manner.
These guys go above and beyond to make it right. They are friendly and professional. I switched from another garage that never got things right the first time. I would recommend Walt's to all my friends and family.

FC
Fernando C.
Port Orchard, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Fernando said everything was good but it took a little longer to finish
This review was collected via phone interview by Customer Research Inc.

LW
Lance W.
Washington
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Lance said Jeff is the reason he uses this business.
This review was collected via phone interview by Customer Research Inc.

ME
Matthew E.
Port Orchard, WA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Matthew said Phillip was helpful, knowledgeable and very patient.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Port Orchard, WA
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Gary said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

KF
Keely F.
Bremerton, WA
Land Rover LR2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Keely said they did what they said they would do, at a short period of time. She stated that they have fair prices and they were good to her.
This review was collected via phone interview by Customer Research Inc.

TO
Tony O.
Port Orchard, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Tony said the service was really good and the people were nice. He said the service was expensive.
This review was collected via phone interview by Customer Research Inc.

RK
Ray K.
Port Orchard, WA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Ray said the business provides him with excellent service.
This review was collected via phone interview by Customer Research Inc.

SF
Sandra F.
Port Orchard, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Sandra said the customer service was amazing. When she was first in there speaking with Damian the phone rang and he went and got another employee to answer it and kept serving her. The customer service is great.
This review was collected via phone interview by Customer Research Inc.

MB
Marcine B.
Port Orchard, WA
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Marcine said that they brought her home and picked her up when the vehicle was done. They are knowledgeable.
This review was collected via phone interview by Customer Research Inc.