Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

770 Reviews

99% Would Recommend
Latest Review about 15 hours ago

Reviews


JW
Jordan W.
Ocala, FL
Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Spoke with Jordan's friend. He said he would not recommend the business for service, because the vehicle broke down before leaving the parking lot.
This review was collected via phone interview by Customer Research Inc.

SJ
Sandra J.
Reddick, FL
GMC Sierra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2016 Category: Service
Sandra said it was not a good experience. When she took her vehicle in to be repair, this business called and told her different things that could be wrong with her vehicle. This vehicle was her son's, he is a mechanic and he helped her figure out the problem. They didn't look at the vehicle correctly and it was an unexceptionally high price.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Sandra, Thank you for the opportunity to check your vehicle, unfortunately your brother was not here to see all the rusted out brake lines and bleeder valves. This is a nasty job. Not many shops will do this repair. I'm sorry you did not agree with our estimate. Good luck with the repairs. Walt Jr. P.S. This is a northern vehicle and we did not charge anything for the inspection and estimate.


WS
Wayland S.
Ocala, FL
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2016 Category: Service
Wayland said his overall experience was terrible. He dropped the vehicle off on Monday, and it was scheduled to be ready by Tuesday, or no later than Wednesday. When he picked the vehicle up on Friday, they still had not serviced it.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Wayland, I'm sorry about your experience here, we were very busy and short handed. At the time a lot of emergencies, travelers were broke down here needing to get home. We hoped your RV was not going on a trip soon, giving our attention to the travelers. Thank you for coming back for the repairs. Walt Jr.


SH
Scott H.
Ocala, FL
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2015 Category: Service
Scott said he went to the business because he had a leak in his vacuum hose, which he told them. They charged him $50 to tell him about the leak he already notified them about.They also informed him it would be $800 for parts and $99 per hour for labor. He went and purchased the part for $280 and it took him about an hour to perform the service after the business informed him it was a two hour job. He mentioned he was inconvenienced because he had to shut his own business down and send his employees home so he could perform the service himself. He mentioned he felt the business was trying to rip him off. He also mentioned that he requested the business give him a used part quote but he never received a response. Due to this experience, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/10/2015

After researching Mr. Scott H. remarks I found out everything he states is false and incorrect. We diagnosed the oil leak and informed him the oil leak was coming from the vacuum pump not the hose as he stated. My cost for the correct new vacuum pump is much higher than $280.00 and the total bill would have been $800.00 including labor and tax. 2 hours labor included diagnostics, cleaning (was leaking a gallon a day) and replacing the faulty pump. As far as shutting down his business and sending his employees home early, he should have done the repair after work or on the weekend to prevent down time during business hours. The truck was still operational after it left here. I feel Mr. Scott H. was looking for free trouble shooting and/or repair.

PS Mr Hublitz said to us the repair was gonna cost more than he paid for the truck.