Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

743 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CS
Chad S.
Ocala, FL
Jeep Wrangler
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/18/2016 Category: Service
Chad said everyone was walking around this business and not working on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 12/20/2016

Please keep in mind an estimate was being prepared inside at that time. And NO charge for the time or preparing estimate.


VH
Victor H.
Ocala, FL
Jeep Liberty
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Victor said while the business tried to repair his vehicle, they pulled his engine apart and then wanted to charge him to put it back together. Now he needs to purchase a new engine that he cannot afford so he is without a vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/04/2016

Mr Hansen's vehicle was towed in because the engine over heated. After our initial inspection, we suspected it had blown head gasket/s.. We estimated a price range between                 $2,175.00 to $3,995. Mr. Hansen approved intial repairs. He was advised that there was the possiblity of further parts/repairs needed, which was unknown until disassembly. After the cylinder heads were removed, we found engine block damage. Mr. Hansen was informed of the block damage. At this time Mr Henson denied the higher price repair. He asked if we could reassemble the engine. We advised him that it wouldn't make financial sense to reassemble a damaged engine. Mr. Hansen accepted our advice and requested us to box up loose parts and leave them in the truck. He was charged $449.75 minus AAA discount for removal of heads (1/3 of the labor for head gaskets to be replaced) which was the work performed up to this point. He thanked us and towed vehicle away with his motorhome.