Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

770 Reviews

99% Would Recommend
Latest Review about 15 hours ago

Reviews


MS
Matt S.
Ocala, FL
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Matt said that the facility didn't make their appointment time and kept his vehicle two days because of the late start. He was charged almost twice the projected cost.
This review was collected via phone interview by Customer Research Inc.

WT
Wade T.
Ocklawaha, FL
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Wade said everything went well at this business. He stated he thought Crystal was great.
This review was collected via phone interview by Customer Research Inc.

FF
Fred F.
Debary, FL
GMC Sonoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Fred said the service was prompt and quick, but he felt like he was overcharged.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Ocala, FL
Ram 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Robert said he was pretty pleased with their service and they did what he wanted them to do. The price he was given was half of the price quoted to him by another facility and they got him in and out in less than an hour.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/13/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TG
Tom G.
Ocala, FL
Mazda MX-5 Miata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2017
Special service
They take care of their customers at a fair price.
Walt K., President from Walts Brake & More responded on 08/04/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


BW
Barbara W.
Ocala, FL
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Barbara said they don't live in the area. They were on a trip when the vehicle broke down. They were good but a little pricey. She appreciated how quick they did the repairs.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/05/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TJ
Terrence J.
Belleview, FL
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Hometown People
Hardworking everyday people who treat you with respect and try to get the best repair value for your dollar. Stuff works when you pick up your car too - nice bonus these days.
Walt K., President from Walts Brake & More responded on 05/17/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


HK
Heather K.
Cecil, PA
Ford F-Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017 Category: Service
Heather said everything with this business was good, but she found that there was a bit of a misunderstanding at the beginning. They were nice and personable. She appreciated what they did for her.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/24/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TS
Trevor S.
Reddick, FL
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Trevor said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Camp C.
Ocala, FL
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Camp said the business did a great job. His check engine light came on, but it went out.
This review was collected via phone interview by Customer Research Inc.

HC
Howard C.
Summerfield, FL
Chevrolet Forward Control
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Howard said the work was fine, although he had to wait a little longer for the vehicle. The business did not start on it for a few days.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Micanopy, FL
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
David said the business did a very good job, but they were a little expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Carolyn T.
Catoosa, OK
Mercedes-Benz Sprinter 3500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Carolyn said she made and appointment with the business for 11:00 am to get her vehicle repaired. She waited all day for her vehicle. They told her it would be ready at 2:00 pm. Her vehicle did not get completed until 4:30 pm.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Summerfield, FL
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Anthony said the service was good. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

TL
Troy L.
Lake City, FL
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
Troy said the business was good.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 08/26/2016

Thank you for allowing us to provide you with exceptional service!


RS
Robin S.
Ocala, FL
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Spoke with Steve. He said the business called to tell him his vehicle was ready, but something happened and he never got the message. He stated he thinks they should have called back.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 08/16/2016

Thank you for your letting us provide you with exceptional service.
We apologize you did not receive our voicemail on Wednesday, August 10th 2016 @3:20pm. We can store multiple phone numbers to contact you, so you are able to pick up your vehicle at your soonest covenience. 


FG
Frank G.
Ocala, FL
Chrysler LHS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Frank said the business did great work and had good customer service.
This review was collected via phone interview by Customer Research Inc.

AB
Allen and Penny B.
Dunnellon, FL
Lincoln Navigator
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2016
Great work...however, unbearable wait on uncomfortable chairs
Walt's Brakes is extremely knowledgeable and does good work. However the extremely long wait times (5 hours) did cause my husband to be in excruciating pain the following day from sitting on the hard waiting room chairs. Came for an oil change and window washer pump. Told receptionist when making appointment what was needed but still had to get it delivered. Recommend that you drop off your vehicle for service if possible. They really are great, but apparently busy.
Walt K., President from Walts Brake & More responded on 06/21/2016

Allen and Penny, thank you for coming in and allowing us the opportunity to work with you. We are blessed to have lots of work coming our way and are in the process of hiring in order to better serve our customers. We hope to see you all again in the future. Walt Jr. 


JS
John S.
Ocala, FL
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Service
John said one thing he did not like was the business did not take American Express or Discover credit cards.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/12/2016

I'm sorry for the inconvience with payment. Thank you for being patient and working with us during the problem. Walt Jr. 


PM
Peter M.
Little Compton, RI
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2016 Category: Service
Peter said the employees at this business are nice and honest. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.