Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

815 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


MS
Marsha S.
Ocala, FL
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018
My Honest Opinion
I arrived at 7:45 and my car was ready 1:45. I have no idea what the usual time for this repair is. After the car was looked at and the repair needed was explained and I signed authorization I was told the repair would take approx. 3 hours. I was sitting in your waiting room for 6 hours. There was only one customer before me. Loooong day for this old lady. I live three miles away and too far for me to walk both ways. No ride was offered even though it was mentioned on your website. I have no one to call for transportation. I was offered a ride to get some lunch but I declined. Everyone was courteous. I enjoyed chatting with your customers as they came and went and came and went. Waiting area and restroom were clean. Chairs were not designed to be sat on for 6 hours. Only vending machines were candy and gum. Coffee was free. I recommend Walt's but with a caution about the wait time.

BC
Bob C.
Old Fort, NC
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018
Quick service
Reasonable
Walt K., President from Walts Brake & More responded on 11/12/2018

Thank you for the positive review. Customer satisfaction is very important to us!


JB
Jeffery B.
Ocala, FL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Jeffery said everything seems to be fine except for the wait time. He was told it would take an hour and a half to two hours but it took 5 hours. The work was more involved than they thought but overall everything was fine.
This review was collected via phone interview by Customer Research Inc.

MS
Matt S.
Ocala, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Matt said that the facility didn't make their appointment time and kept his vehicle two days because of the late start. He was charged almost twice the projected cost.
This review was collected via phone interview by Customer Research Inc.

WT
Wade T.
Ocklawaha, FL
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Wade said everything went well at this business. He stated he thought Crystal was great.
This review was collected via phone interview by Customer Research Inc.

FF
Fred F.
Debary, FL
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Fred said the service was prompt and quick, but he felt like he was overcharged.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Ocala, FL
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Robert said he was pretty pleased with their service and they did what he wanted them to do. The price he was given was half of the price quoted to him by another facility and they got him in and out in less than an hour.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/13/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TG
Tom G.
Ocala, FL
Mazda MX-5 Miata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2017
Special service
They take care of their customers at a fair price.
Walt K., President from Walts Brake & More responded on 08/04/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


BW
Barbara W.
Ocala, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Barbara said they don't live in the area. They were on a trip when the vehicle broke down. They were good but a little pricey. She appreciated how quick they did the repairs.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/05/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TJ
Terrence J.
Belleview, FL
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Hometown People
Hardworking everyday people who treat you with respect and try to get the best repair value for your dollar. Stuff works when you pick up your car too - nice bonus these days.
Walt K., President from Walts Brake & More responded on 05/17/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


HK
Heather K.
Cecil, PA
Ford F-Super Duty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017 Category: Service
Heather said everything with this business was good, but she found that there was a bit of a misunderstanding at the beginning. They were nice and personable. She appreciated what they did for her.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/24/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TS
Trevor S.
Reddick, FL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Trevor said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Camp C.
Ocala, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Camp said the business did a great job. His check engine light came on, but it went out.
This review was collected via phone interview by Customer Research Inc.

HC
Howard C.
Summerfield, FL
Chevrolet Forward Control
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Howard said the work was fine, although he had to wait a little longer for the vehicle. The business did not start on it for a few days.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Micanopy, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
David said the business did a very good job, but they were a little expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Carolyn T.
Catoosa, OK
Mercedes-Benz Sprinter 3500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Carolyn said she made and appointment with the business for 11:00 am to get her vehicle repaired. She waited all day for her vehicle. They told her it would be ready at 2:00 pm. Her vehicle did not get completed until 4:30 pm.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Summerfield, FL
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Anthony said the service was good. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

TL
Troy L.
Lake City, FL
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
Troy said the business was good.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 08/26/2016

Thank you for allowing us to provide you with exceptional service!


RS
Robin S.
Ocala, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Spoke with Steve. He said the business called to tell him his vehicle was ready, but something happened and he never got the message. He stated he thinks they should have called back.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 08/16/2016

Thank you for your letting us provide you with exceptional service.
We apologize you did not receive our voicemail on Wednesday, August 10th 2016 @3:20pm. We can store multiple phone numbers to contact you, so you are able to pick up your vehicle at your soonest covenience. 


FG
Frank G.
Ocala, FL
Chrysler LHS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Frank said the business did great work and had good customer service.
This review was collected via phone interview by Customer Research Inc.