I had my car towed last week to have Phill wright automotive take a look at my car and get it fixed, all the while I thought they were fixing my car Come to find out they took a look at it and decided it wasn't worth fixing but it took me calling them and asking them about my car and they said it would cost me in the thousands to get it fixed, and said it would be cheaper getting another car which is hard finding a decent car when you don't have a whole lot of money so now I'm without a car and I don't know what I'm going to do not to mention the cost of the tow all for them to say they couldn't fix it unless I had thousands of dollars!:(

Rick and Tammy R.

Kansas City, MO

Ford Focus

Verified Customer

03/17/2018

Decline

We've gone here for many years and spent a LOT of money for several vehicles, but during our last few encounters recently have been dissatisfied. Customer service has significantly declined, we no longer feel like a valued customer so we will be taking our business elsewhere.

M H.

Smithville, MO

02/18/2018

AVOID THEM MY TRUCK BROKE DOWN 4 DAYS AFTER THEY WORKED ON IT!!!!

I have been taking vehicles to Wright for years now before they opened the newer shop on James St. I had to have my vehicle towed to them for what they said was the battery. They replaced the battery but four days later I got stranded because my truck still would not start again. I should mention that I paid over $2k for repairs not even 24 months ago for the exact same problem and found out recently that all that work is not warrantied except the battery which is covered by manufacture warranty. Two tow bills in less than 7 days and me being stranded for hours because I trusted them. Once you leave their lot its your problem they will not warranty any of their work!!!!!!! They just want your money!!!

Phil W. from Wright Automotive responded on 03/09/2018

Hello M H,
We appreciate your loyalty and apologize if your experience here at Wright Automotive didn't meet your expectations. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to the financial burden they might bring. We do provide a 12 month/1 year warranty on all work performed (some repairs do have manufacture warranty for longer periods of time and mileage.) We would be more than happy to refund you for the most recent visit, as we take pride in keeping our customers happy. I (Phil Wright the owner of Wright Automotive) would even go as far to say that we would have been more than happy to work with you if the issues were related to the work performed on 03/30/2016, but unfortunately that was not the case. I welcome any potential customer to contact any of our current customers if possible or look at any of our 200+ verified reviews online to see the sort of satisfactory work we have been providing for over 21 years. Our number one goal is not to take our valued customers money, but to ensure our customers satisfaction and most importantly safety on the road.

Thanks,

Phil Wright

Kathy & Joe G.

Trimble, MO

Mazda Mazda6

Verified Customer

01/18/2021

Oil change, tire rotation and inspection

When we first moved up north, we found out really fast who the best auto repair company was in the Northland. Honesty is very important, and Wright Auto is all that. They have great tech's, and their prices are fair. I highly recommend Wright Auto for any of your car repair needs

Recommended

Darin C.

Smithville, MO

Ram 2500

Verified Customer

09/28/2020

Left truck for oil change

Called Thursday and made appointment for oil change. Told them at that time I needed it back by 2 for a Dr appointment downtown. Dropped off at 8:30 and again said I needed it back by 2. I called at 2 and was told it was in the shop and be done shortly. So I got there at 3. Sat there until 3:25 before someone was able to ask if I had been helped. They checked on my truck and said it would be any minute. Finally asked again at 3:40 and was told it would be another 30 minutes. So I had to call and cancel the Dr appointment I had been set 3wks ago and will know be another 2 weeks before I can get in again. A oil change does not take 2 1/2 hrs. If it was in at 2 like I was originally told there is no reason it should not have been done, especially when I originally made the appointment I told them I needed it by 2. My family does business with you through out the year and I will have to think about it awhile on wether I will be back.

Darl P.

Smithville, MO

Chevrolet Venture

Verified Customer

07/18/2016

Air conditioner exam

I cannot remember when I have been so disrespected .I sat for 30 minutes while my car sat ideling outside while Matt shuffled papers. I finally had to ask him for my bill

Phil W. from Wright Automotive responded on 07/18/2016

Good evening Darl just read your post. I would like to start by saying I apologize for you not gettig the attention you deserve. I'm at home now but will discuss this situation in the AM thanks for bringing this to my attention. We will get it resolved and I'm sure sorry you felt disrespected that would never be Matts intention. Thanks I hope we can earn your respect again. Your Friend Phil Wright

Dennis / Sherry B.

Plattsburg, MO

Ford Escape

Verified Customer

04/07/2021

Oil change/car inspection

On time, detailed maintenance answers, professional and clean environment

Recommended

Monet / Kirk R.

Platte City, MO

Honda Civic Cpe

Verified Customer

03/01/2021

Honesty, integrity, and fair prices

The staff appears to be honest about what needs to be done for repairs needed. This is also a trait of integrity.

Recommended

Verified Customer

Smithville, MO

Volkswagen Passat

Verified Customer

01/28/2021

Honesty

They appear to be honest and matter-of-fact.

Recommended

Stephen F.

Smithville, MO

Chevrolet Impala

Verified Customer

01/27/2021

Coolant leak

I had a very difficult situation explained carefully to me.

Recommended

Verified Customer

Smithville, MO

Dodge Durango

Verified Customer

11/03/2020

Clean. Crew. Front desk polite and respectful

Good to go.
Not inexpensive although intelligence is a value.

Recommended

Verified Customer

Smithville, MO

GMC Sierra 1500

Verified Customer

08/12/2020

Honest people

Won’t give you anything you don’t need and very timely on the work they do proceed with.

Recommended

Dennis / Sherry B.

Plattsburg, MO

Ford Escape

Verified Customer

06/18/2020

Service work

As always, Wrights is always on top of things. There is never pressure to fix things on the spot. But I greatly appreciate their knowledge of the automotive industry and the recommendations.

Recommended

Stephen F.

Smithville, MO

Chevrolet Impala

Verified Customer

12/20/2019

Reliable

Done on time.

Recommended

Mark B.

Smithville, MO

Honda CR-V

Verified Customer

12/03/2019

Always been great, but odd happening

Had vehicle in for servicing, been 9000 miles since last. Set it up for oil, filter, and wheel rotation. When there to pick it up, Colin tells me he decided not to rotate wheels because the tires are close to needing replaced and he thought it would be unnecessary. I wanted what I had asked for, the front tires showed more wear than the rear, and the set is good for easily another 6 -10K miles. It was too late at that point to do anything but pay and leave. He carries a cell phone, why can't he use it and report his opinion and let the owner decide? Had the option been reported in time, I would have said do it anyway, I have my reason for it.

Recommended

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