Wright Way Collision Repair

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

353 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 2 months ago

Reviews


LD
Leah D.
Muncie, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2018
Indifference and poor quality of service
We took our deisel truck to have a diagnosis done and then have it fixed. We had this truck to them on a Tuesday morning 8am sharp, it is now Friday at the close of business and they have done a minimal amount of checking which they have admitted because they haven't had the properly trained technician available to spend any time on it. But instead of calling and keeping us updated, we have had to call to find out any news, which we keep getting vague and unclear answers as to what is really wrong. It was determined that a compression check was needed on Wednesday and as of Friday 5pm, it hasn't been done and we were told it would be Monday before it could. We have decided to get the truck and bring it home and never do business again with this place. We are the low man on the totem pole so to speak and we have concluded we can't trust that a good or reliable job will be done at this point. The best word I can use to describe this experience is "indifference." We have been poorly treated and felt it was worthy of this review, as we are not generally people who leave reviews. Hope this helps anyone considering this place as a possibility to fix your diesel or any car for that matter!

LD
Leah D.
Muncie, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2018
Indifference and poor quality of service
We took our deisel truck to have a diagnosis done and then have it fixed. We had this truck to them on a Tuesday morning 8am sharp, it is now Friday at the close of business and they have done a minimal amount of checking which they have admitted because they haven't had the properly trained technician available to spend any time on it. But instead of calling and keeping us updated, we have had to call to find out any news, which we keep getting vague and unclear answers as to what is really wrong. It was determined that a compression check was needed on Wednesday and as of Friday 5pm, it hasn't been done and we were told it would be Monday before it could. We have decided to get the truck and bring it home and never do business again with this place. We are the low man on the totem pole so to speak and we have concluded we can't trust that a good or reliable job will be done at this point. The best word I can use to describe this experience is "indifference." We have been poorly treated and felt it was worthy of this review, as we are not generally people who leave reviews. Hope this helps anyone considering this place as a possibility to fix your diesel or any car for that matter! (As soon as we said we would come get the truck, the man at the shop quickly said I'll put the keys in the truck and have it outside, he had no desire whatsoever to make things right or make amends...seemed just fine that we would leave dissatisfied)

RV
RON V.
Muncie, IN
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017
Great Ser, AndPrice
Great Job this time
Kristi W. from Wright Way Collision Repair responded on 04/28/2017

Thank you Ron!!


TR
Tim R.
Albany, IN
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017
Honest , good work
Wright Way has always done a great job for our families vehicles!
Kristi W. from Wright Way Collision Repair responded on 04/28/2017

Thank you Tim!! We appreciate you as a customer and your business. Always look forward to working with you in the future.


LD
Lauren D.
Muncie, IN
Saturn L300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2017
Saturn owner
Great customer service.
Kristi W. from Wright Way Collision Repair responded on 04/28/2017

Thank you Lauren!!


WS
Wayne S.
Redkey, IN
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2017 Category: Service
Wayne said this business did what they said they would do and they are kind.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 04/10/2017

Thank you Wayne, if there is ever anything we can do please let us know!


LT
Luke T.
Parker City, IN
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Luke said he has been using the business for years. He is pleased and satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 04/10/2017

Thanks Luke!! :)


SM
Sandy M.
Hartford City, IN
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017 Category: Service
Sandy said this business took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 04/10/2017

Thank you Sandy, it very much appreciated!


T
Tom
Muncie, IN
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017
Tommy
Always easy too work with have used them many times great service
Kristi W. from Wright Way Collision Repair responded on 04/05/2017

Thanks Tommy, look forward to working with you in the future!


DR
Doug R.
Winchester, IN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Service
Doug said they were very good.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 04/05/2017

Thanks Doug, highly appreciated :)


ES
Earl S.
Albany, IN
Chevrolet Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Earl said this business got his vehicle in and they repaired it quickly so he could return to work.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/20/2017

Thank you Earl!! :)


LD
Lauren D.
Muncie, IN
Saturn L300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017
Wonderful business.
Great customer service.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Lauren, always nice to see you!!


DD
Deb D.
Albany, IN
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2017 Category: Service
Deb said they did it in a timely manner and they kept her informed.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Deb, we try to stay on top of things and keep each customer informed on their vehicle status throughout the time it's here.


TB
Teddy B.
Albany, IN
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Teddy said this business provided good service.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Teddy!!


SF
Scott F.
Muncie, IN
Chevrolet Silverado Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017 Category: Service
Scott said everything was okay after having the service performed.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Scott, always here to help when ever you need us!!


AL
Andy L.
Indianapolis, IN
RAM 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Andy said they always do an excellent job and they provide good customer service. That is hard to find.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Andy, we strive to make sure we have great customer service, that is our number one goal!!


KL
Kim L.
Redkey, IN
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Kim said the atmosphere at this business was great. They were nice and helpful. She would like to thank them for helping her and for letting her know what was wrong with her vehicle. She is comfortable with their service.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Kim, we appreciate you, your business, and your kind words!! We always try to keep our customers up to date and aware of any issues their vehicle may have to prevent any future mishaps.  


AP
Albert P.
Dunkirk, IN
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Albert said he has known Brian for years. He is very happy with the work they've done at this business. The service and hospitality is good. He will return for service again.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/17/2017

Thank you Albert!! We look forward to seeing you in the future!


MW
MARK W.
Dunkirk, IN
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2017
1999 chevy blazer
Was a good visit but also a costly one. So much to keep up. Love my truck thou
Kristi W. from Wright Way Collision Repair responded on 03/08/2017

Thank you Mark!! We appreciate you as a customer, we do understand that the maintance of our vehicles can at times be costly, but if taken care of they will last long a time and not leave us stranded. 


DW
Don W.
Pennville, IN
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2017 Category: Service
Don said they did a fine job.
This review was collected via phone interview by Customer Research Inc.
Kristi W. from Wright Way Collision Repair responded on 03/08/2017

Thank you Don!!


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