Extremely poor experience with first Hyundai vehicle
The following email was sent on November 10, 2025 to the general manager of the dealership I leased my vehicle from. As of the date of this email, my vehicle remains in the service department without an estimated timeframe on when I will receive my vehicle:
Charles-
I am writing to request assistance and a resolution regarding a 2025 Ioniq 5 I purchased at the end of September at your dealership. While my interaction with your sales team was positive, the experience with the vehicle I was sold has been unacceptable, and I need this matter addressed at a management level at this point. The vehicle is currently in your service department.
This is my first Hyundai, and I’ve only been able to drive the car for roughly two or three weeks since taking possession of it on September 27th, 2025 . The rest of the time, it has been in your service department.
In all honesty, the issues really started the night i took possession of the car at your dealership, as your team was only able to provide me with one key and no charging cables for the car. I waited over two weeks for these items to finally arrive at your dealership. From there, my experience has gone down hill:
Timeline of issues:
Approximately 1 -2 days after I took ownership of the vehicle, the AC failed and I had to return the car to service.
A week or two after the initial repair, I was asked to bring the vehicle back to your service department because your service team had an “updated part” they received and needed to install.
A few days later, I was told the vehicle was ready for pick-up. While my wife was there to pick-up the vehicle, your service department was informed that I was seeing a serious error message on the Hyundai app regarding the vehicle. This was an issue that your service team was unaware of and they asked that the car be left for further inspection.
My vehicle has been in your service department since October 28th and your service department has been unable to communicate to me what the issue is or when it will be repaired.
At this point, I have driven your dealerships loaner vehicle significantly more than the vehicle I am making monthly payments on. This is not the ownership experience I expected, and it is extremely disappointing and frustrating.
I was actually in the middle of writing a google review on your dealership to share my experience when I decided to take a step back and reach out to you first, as it is not fair to share my experience without first reaching out to you to see how you can help correct this issue.
Given the fact that this is a brand-new vehicle, I am hoping you offer a good-faith remedy that reflects the inconvenience, loss of use, and poor delivery experience I had with of the car.
I am looking for a clear path forward and want to resolve this quickly and professionally, but I do expect a meaningful resolution that reflects the time, money, and trust I have invested in your dealership.
-Denny Mar
661-619-8200
Verified Owner
