Steer Clear of this vehicle it has been a nightmare. Worst car buying experience I have ever had.
I traded in a paid off Kona and bought a brand-new Santa Cruz and have had nothing but issues. Bought it in October and am still waiting for the issue to get fixed. The brand-new brakes squeal. When coming to a slow stop there is a sweet spot when depressing the brake. When you hit this spot, a loud squeal comes from the front brakes. I had taken it up to the dealership where I bought it from a total of three times. Each time they would tell me it was fixed. Within the next day the brakes started squealing again. First time they put anti-squeal goo on the brakes to hide the squeal, second time replaced the brake pads with Santa Fe brake pads. I had a confrontation with the general manager that was extremely rude. When all I was looking for was answers and help. I was also told by staff at the dealership that I just need to deal with the squeal sound. I asked them would Hyundai be responsible for any death or damage if I were just to "deal" with the squeal sound? The squealing from the brakes indicate I need new brakes. So, if I were to just get used to it, and the time came for new brakes, I would never know because I had been just "dealing with it". It wasn't till I left negative feedback on the dealerships google page that seemed to get the ball rolling. I took the Santa Cruz in January 3rd, I am still waiting to get it back. It is January 25 as I write this. I am making a payment and paying interest on a vehicle I am not driving that the dealership has had for almost a month. I was informed that 3 engineers had to be flown in to take my braking system apart and ship it off to figure out why it is squealing on a brand-new vehicle. I was also informed that the interior molding in the passenger front window was damaged at the factory. The molding at the base of the window was pulled up. So they are now waiting on a part to replace that. After all of this, I am very hesitant to recommend this vehicle or Hyundai now to anyone else. My trust in the dealership is shot as well as the brand. I am also having issues with the computer system. When selecting a drive mode, it keeps resetting to a default Snow. Every time I shut the vehicle off it defaults to Snow. I have to go and change the drive setting back to Smart mode, this is super annoying. The sunroof, I have to press the sunroof button twice to get it to open fully. It was told to me that either some or all of my vehicle came out of an Alabama plant. So maybe there is issues with this vehicle from that plant? After all this I would warn anyone buying this vehicle to be very wary. Ask a lot of questions. Talking with two of my coworkers I came to find out they two have had problems with their Hyundai's. One actually had the same experience with the general manager I had issues with. Both had issues with their Hyundai's. But never reported it. I told them that people need to report these things because by not doing so, the dealership, and Hyundai either won't know that these things are going on, or they are in fact hiding these issues. So, talk to people as them their experiences with the dealership, with the vehicle. Can save you a whole lot of pain and frustration, and money.