Brothers Collision & Mechanical


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

612 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 7 days ago
Howard M. on 07/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Santa-Barbara. She said she was pleased with their business-like approach and their service.
Vehicle: Pontiac G6
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Marilyn W. on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marilyn said she had to wait a while longer than she wanted to.
Vehicle: Cadillac STS
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Robert M. on 06/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Robert said he has to take the vehicle back because the oil is leaking in the driveway.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/26/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Dan & Bill B. at Brothers Collision & Mechanical responded on 06/13/2017

Thank you for the feed back and for making an appointment so that we can correct this unusual situation. At Brothers we strive for the highest quality, so we are 100% sure that you will be completly satisfied when your followup appointment is finished.
Thank you again for allowing Brothers Collision & Mechanical to service your vehicle.

GARY M. on 03/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality Service"
I r eally enjoy the quality service of Brothers and feel like they are reasonable in their pricing neither cheap not expensive but what i consider a fair value for a job well done. The only reason this is not 5 stars is when i took my car in last saturday they needed to put together a quote for the work and although i have emailed and called i still do not have an estimate so i am guessing they do not want to do the job but all they have to do is say as such
Vehicle: Kia Sorento
Service Date: 03/29/2017
Review Created: 03/31/2017 02:53 AM
Linda K. on 12/09/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Linda said during her last visit she did not get a windshield sticker, indicating her next oil change. She noticed the recommendations on her receipt were outdated, and the incorrect mileage was noted. She said they are a great group of guys, regardless of her service.
Vehicle: Jeep Compass
Category: Service
Service Date: 12/02/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Rob S. on 11/01/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Rob said he has to go back in for a follow-up, they should have done the first time.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/21/2016
Review Created: 11/01/2016
This review was collected via phone interview by Customer Research Inc.
Torin W. on 10/07/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Torin said his service is always good and he is treated well.
Vehicle: Pontiac G6
Category: Service
Service Date: 10/04/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
ROGER B. on 07/02/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service."
Fixes the problem.
Vehicle: Toyota Highlander
Service Date: 06/30/2016
Review Created: 07/02/2016 01:28 PM
ROBERT Z. on 06/16/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly quality service and extra effort to make sure things are done right the first time."
Excellent service as usual
Vehicle: Volkswagen Jetta
Service Date: 06/15/2016
Review Created: 06/16/2016 08:07 PM
Bill W. on 05/06/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bill said the employees do nice work.
Vehicle: Pontiac GTO
Category: Service
Service Date: 04/22/2016
Review Created: 05/06/2016
This review was collected via phone interview by Customer Research Inc.
Ron A. on 03/24/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ron said there was a small misunderstanding about when he was going to bring the vehicle in. It was very minor and everything turned out great.
Vehicle: Chrysler 300M
Category: Service
Service Date: 03/18/2016
Review Created: 03/24/2016
This review was collected via phone interview by Customer Research Inc.
Jerry C. on 02/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jerry said this business changed the promise date of his vehicle three different times and he thinks they should have had a better idea of when it was going to be completed.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/13/2016
Review Created: 02/20/2016
This review was collected via phone interview by Customer Research Inc.
Chris J. on 06/16/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said the way this business kept him informed could have been better.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/13/2015
Review Created: 06/16/2015
This review was collected via phone interview by Customer Research Inc.
Geoff B. on 06/10/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Geoff said this business took a long time for an oil change, and an inspection. He was there for an hour and a half. He did not know about the service fee for the oil change.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/05/2015
Review Created: 06/10/2015
This review was collected via phone interview by Customer Research Inc.
Eddie K. on 06/08/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Carly. She said the business forgot to leave the keys in her vehicle so she had to wait another day.
Vehicle: MINI Cooper
Category: Service
Service Date: 05/29/2015
Review Created: 06/08/2015
This review was collected via phone interview by Customer Research Inc.
Anna P. on 05/07/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Anna said the service at this business is good.
Vehicle: Saturn Ion 1
Category: Service
Service Date: 05/05/2015
Review Created: 05/07/2015
This review was collected via phone interview by Customer Research Inc.
Phil O. on 04/09/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Phil said everything with this business was very good.
Vehicle: Hyundai Accent
Category: Service
Service Date: 04/03/2015
Review Created: 04/09/2015
This review was collected via phone interview by Customer Research Inc.
Tekeo K. on 03/23/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tekeo said she is still having a whining noise on her vehicle which the business was suppose to fix.
Vehicle: Honda Accord
Category: Service
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Laurie D. on 03/18/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Laurie said she was satisfied with her overall experience.
Vehicle: Honda Accord
Category: Service
Service Date: 03/14/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
Dennis M. on 02/24/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dennis said there is still an issue with the windshield wipers so he will be returning the vehicle.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/18/2015
Review Created: 02/24/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 43 in total