ReScore Reviews™ (1)
Dear Mr. G,
I looked over estimates personally. Headlight adjustment is the whole headlight assembly that needs replacing. The gears in your headlight assembly are broken and will not adjust. The gears are not sold separately. We cannot simply adjust them as we did with your right side headlight. The part alone is $470.52 and takes over an hour to replace.
Your window regulator Malisa priced because you mentioned it was making a noise. In this repair the whole door panel needs to be disassembled and windows aligned. We will only use BMW manufactured regultors, aftermarket regulators, in our experience, are not quality and will break again within a few months. This part is $290.00. If you would like a lessor quality part for $50 less we can do that but I cannot warranty the job. Our team has been told not to offer this less quality parts because George and I choose quality and value over thriftest price.
I do want to let you know a Valentine's special for loyal customers was sent to your inbox (check your spam folder) This is for 14% off recommended repairs. Check the promotion for details & restrictions. It is valid for a limited time only. If you would like to call and make the appointment mention FEB14 as promo code to schedule repairs in. Thank you for bring pricing to my attension. Our mission statement is as follows: Always do quality repairs at a fair and honest price with intergrity.
Sincerely, George, Jacki and Team Oasis
P.S. This question and response will be published on our surecritic review platform. This is why your response was a bit delayed.
Hi Mr. L.U.,
I welcome all viewpoints from my customers and yours is one of complete value to me and our team. I have reviewed your rating and your original complaint, invoice and estimate for your recommended repair. I have available to me, the time your car was clocked into our shop and clocked out. This time my technician put into it was one hour eighteen minute. My team explained the cost and time it will take to repair your vehicle, they trustingly made an appointment for you at no charge first visit. We use only OEM parts and our labor charge for specializing in the European automobiles is among the lowest in Las Vegas. I am not sure of charges on the island but this is what we built our value on here in Las Vegas. Thank you for your opinion.
Thank you for the feedback. Hope to see you soon but not to soon.
George, Jacki and Team Oasis
Thank you for your review. I am glad to here your experiences have remained consistantly positive. It is very important to George and I. Our staff is passionate about these German vehicle this is why we hand picked them to be part of our staff.
Drive safe, George, Jacki & Team Oasis