ReScore Reviews™ (1)
I must thank you for bringing the caption on our invoices to my attention. It can be unclear without it being explained. We apologize for the any confusion our system may have caused in this visit. Your vehicle was inspected as the 30K service states. The cabin air filter is not a standard replacement at this service. This is a piece of the puzzle which may not have been explained during check out and the email was keyed incorrect to bounce back the inspection link. The staff and I talked about the mis-communication and we have corrected the email. I have since changed the captions to read more clearly. We agreed to contact you in hopes we can gain your trust as your European Car Care Center. It was my pleasure to speak with you today. We hope to see you soon but not to soon. I have noted our resolve in your profile. Take care and safe travels this weekend, Jacki
Hi Mr. J,
I know George contacted you directly in response to your delayed inspection recommendations the day we received this review. We apologize we confusion with your auto repairs. I see you did complete the recommendations. I hope your expectations were met during that visit. We thank you for bringing the response delay to our attention. We are working to improve the procedures for this part of our service.
We welcome all suggestions for we are always trying to improve or business and it processes. Happy Holidays, George, Jacki & Team Oasis
Hi Mr. L.U.,
I welcome all viewpoints from my customers and yours is one of complete value to me and our team. I have reviewed your rating and your original complaint, invoice and estimate for your recommended repair. I have available to me, the time your car was clocked into our shop and clocked out. This time my technician put into it was one hour eighteen minute. My team explained the cost and time it will take to repair your vehicle, they trustingly made an appointment for you at no charge first visit. We use only OEM parts and our labor charge for specializing in the European automobiles is among the lowest in Las Vegas. I am not sure of charges on the island but this is what we built our value on here in Las Vegas. Thank you for your opinion.