Keller's Professional Auto & Diesel


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

729 Reviews

ReScore Reviews™ (3)

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Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
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Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 4 hours ago
Derek G. on 03/02/2016
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Derek said he had a coupon for this business for a $10 oil change and they ended up using 10 quarts of oil so they charged him an additional $10 because they said the coupon was only good for 5 quarts of oil.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/29/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Steve E., Manager at Keller's Professional Auto & Diesel responded on 03/04/2016

Derek, Im very sorry that your experience was less than perfect. Your vehicle has a 6 qt capacity not 10 and the $9.99 coupon states that it covers up to 5 qts so any additional oil or special filters would be at customer cost. We try hard to accomadate everyone and we do appreciate your business.

Steve Eidson
Store Manager
303-840-7500
Kathy H. on 07/13/2015
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Kathy said she had work done by this business several times to fix her vehicle. She had new brakes placed on her vehicle pretty recently and they told her she needed to change her brakes again. She did not understand why this was. The same thing happened with her battery. They told her she needed a new one after she just recently had one placed in her vehicle. They forgot to connect the four wheel drive electronics where her four wheel drive was not working and wanted to charge her to fix this issue. She mentioned it was sad that she has not had good experiences with them because she liked them. She is unable to recommend them at this point over the reasons mentioned and will hold off on doing so until things improve.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 07/10/2015
Review Created: 07/13/2015
This review was collected via phone interview by Customer Research Inc.
Steve E., Manager at Keller's Professional Auto & Diesel responded on 07/16/2015

Steve spoke with Kathy and assured her that the brakes were under warranty and agreed to take care of it 100% She will be bringing the vehicle back at her convenience for repairs.

Steve Eidson
Store Manager
303-840-7500
Crystal S. ReScore Review on 04/23/2014
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Original
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Spoke with Lois. She said she did not take her vehicle back to this business because it seemed that they were not being honest. They said her vehicle needed a new transmission. She went to 2 other business' to get another opinion. Neither business concluded the same thing as this business. One business told her she needed a timing belt and another business told her nothing was wrong. She would not recommend this business due to the reasons just stated.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/09/2014
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.

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Spoke with Crystal's mother, Lois. She said that she was very unpleased with this business. The prices for this business were way too high. Her daughter had to bring the vehicle in numerous times for the same issue, and they never fixed it. Her daughter has been pulled over by the police on more than one occasion because of the problem that still remains. The staff forgot to put the oil cap back on after changing the oil which resulted in an oil leak and smoking engine. She would not recommend them for these reasons.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/09/2014
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Steve E., Manager at Keller's Professional Auto & Diesel responded on 04/16/2014

Crystal, I want to let you know how sorry I am that your experiance was unpleasent. As store manager I take every opportunity to deliver 100% customer satisfaction and nothing less. I thought we had repaired the issue but if it still exists please give me a chance to make it right. Please call if I can help.

Steve Eidson
Store Manager
303-840-7500
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