ReScore Reviews™ (5)
Thank you for taking the time to enter your review. We are saddened that you feel that we were not forthright in our dealings when you purchased your 2013 Prius from us.
When anyone has a vehicle that they would like to trade, we always want to take a look at it to determine if there is an equity position. Unfortunately, there was not one with yours once we performed an on-site appraisal and obtained your payoff. It is always our hope that we will be able to trade a vehicle, as that is the best way for us to obtain and market quality pre-owned vehicles, such as the one you purchased. As there were only a small amount of payments remaining, it made more sense for your purchase not to include it in the transaction.
Our "Sticker Price" or value price, is priced to the market, based upon transactional data, which was demonstrated when you were here. We don't want to take advantage of anyone, but only to make the process easier and faster. If we price our pre-owned vehicles out of the range of where the transaction should take place, we would have a limited amount of customers interested in coming here.
As far as your experience in our Business Office, we have a fiduciary responsibility to offer you any and all products that would only serve to enhance your ownership experience. We apologize if you thought that what was offered was not going to be of value to you.
As far as interest rates are concerned, all pre-owned vehicle rates are based on the year of the vehicle, the credit worthiness of the individual(s) applying, as well as term. There are no incentivized rates as you might find on a new vehicle. Sometimes the manufacturers will put these rates on new vehicles to get inventory to move. Pre-Owned vehicles such as yours have already taken the large portion of the depreciation, and the banks then dictates the rate.
We really did do our best, but unfortunately disappointed you along the way. Your review is appreciated, and we will learn from this.
Thanks for the feedback and we understand your frustration. One of the most difficult situations to diagnose is an intermittent electrical issue. When we test the vehicle, if everything is operating as it should, it is impossible to determine what parts to replace. In the case of your gps, even though we have been unable to duplicate your concern, our service manager agreed to replace the entire audio/gps unit in the vehicle. The units are currently on back order from the manufacturer. We have placed the order and will notify you as soon as it arrives to have it installed. We appreciate your patience.