ReScore Reviews™ (5)
Aside from the honest service, I so appreciate how clean and nice the waiting area is. The incredibly nice staff doesn't hurt either. I would buy another Subaru just to remain a customer here.
According to our records it looks like we replaced both front drive shafts in your vehicle in May of last year with no other service history other than that service. If the vibration was still present, I wish you had brought the vehicle back to us immediately. We are truly committed to our customer's satisfaction, and would certainly have made the situation right. Unfortunately after 8 months, it is difficult to determine if what you are experiencing now is related to the work that was performed. Please give us a call as we would like to resolve your issue.
We are sorry you felt you had a bad experience at our dealership. When you brought the vehicle in for us to look at, the technician did find two nails in the tire. We perform a thorough inspection of our vehicles before they are sold and it is unusual that these nails would have been overlooked. That being said, customer service is important to us, which is why the general manager agreed to cover the cost of replacing the tire as a goodwill gesture. We apologize that the communication process broke down between our parts and service department. You should have been contacted as soon as the tire came in. We have addressed our special parts ordering process and have put measures in place to ensure that this does not happen to other customers. We appreciate your feedback, as it helps us improve our processes to better serve our customers.
We can certainly understand your frustration, however it should not be with the Subaru product. Your vehicle is still covered by the bumper to bumper manufacturer's defect warranty. This warranty covers all defects in workman ship, but it does not cover damage to a vehicle from an outside influence. As you mentioned at the last service when speaking with the Service Director, the "tinny sound" coming from the driver's door started suddenly after 33,000 miles of driving. When we removed the door panel, we saw clear signs that something had struck the door. the sheet metal was bent around the support braces. Our technician attempted to add sound dampening material to reduce the sound, however due to the impact, the correct fix would be to have the door repaired. This is why we recommended you contact your insurance company and have the vehicle repaired at a body shop. Subaru is a product that the manufacturer stands behind 100%. No manufacturer (including Toyota) will cover damage from an outside influence under the manufacturers defect warranty. We would be happy to recommend a body shop to complete the repairs if that is a direction that you would like to move. Let us know if there is any other way that we can be of assistance.