ReScore Reviews™ (5)
I apologize that the pedal kept going soft on you. I hope the loaner vehicle and the post repair expectations were met and have relieved any issues or concerns that you may have had. You were great to deal with, and Im glad we were able to respond quickly.
My only reservation was the usual business office pitch for uneeded after sale items. However, there was little pressure after declining the offers, and they did come up with a very nice finance package.
Level 1 maintenance service doesn't seem to be offered, though.
I hope my email follow up helped resolve the issue. On your vehicle, the intervals are set by Subaru to be an oil change and tire rotation on each service which is a level 2 maintenance. We do offer a level one, but we always try whenever possible to recommend the manufacturers required maintenace at each service. I do appreciate your response as I would not have been able to address the issue and clarify if it were not for your survey.
I handle the website/marketing for Patriot. Read your review and took note of the problem you had. Thanks for bringing it to our attention. Can I ask a few questions that might help me make figure out a better way?
Were you looking on our website for the number, or did you call 411 info?
We have a "toll free" number listed on the website, so I am curious why you did not go that route.
I am checking with our phone "guru", about what our local number is. I know we have 774-203-4500. Is that the number you finally used to connect? But I agree - that number hardly has a local feel to it.
So, you bring up an interesting point, and we want to see what can be done to make it better. Hope you dont mind the questions, I'm just trying to gain insight as to the difficulty you had, so that we can try to make it better. To date, we dont have a simple 7 digit local number - but sounds like we should!
Thanks again for bringing this to our attention.
PS...Hope you entered to win the Impreza Giveaway on Valentine's Day!