ReScore Reviews™ (5)
- Bill, I am sorry that you were dissapointed on your recent service visit. We try very hard to take care of each and every customer. As you can see by our rating your experience is the exception and not the rule. Since we spoke on the phone I was hoping you could understand that we do need to confirm appointment information when you arrive and proper contact info before workng on your vehicle. I also apologize that during your service call that we asked if now was a good time to speak, again we dont like to assume that we are your top priority. Lastly, regarding the timing belt, without proper documentation or stickers under the hood stating the service was complete we have no way to see or verify it was complete. Id hate to have the unfortunate circumstance of not mentioning a belt being needed and assuming it was done only to have it snap later and cause engine damage. I truly appreciate your time and response to the survey and can personally promise that we will try to continue to improve and take care of our customers. With constructive responses we can continue to tweak our process and training to better service every person that walks through our service doors. Thank you again for your time
Thanks for the great response. We are working very hard to try and build each service relationship to a point where we become like family. It was great speaking with you, and we were excited to take care of the timing belt and bushings for you. You made a wise investment as Subaru vehicles when properly maintained with last 300,000 miles. Thank you again for taking the time to fill out the survery and Im sure we will talk again soon.