The A-Team at Keffer Hyundai & Genesis of Charlotte assisted in my recent purchase of a new 2023 Gene
sis GV70 AWD 2.5T Sport Prestige. From the initial visit (7/27), I met with the sales manager John “Coach” Pratt at the store and he presented a car on-site for comparison. After the review, he located a vehicle that was in transit with the exact specification that I was in search of for my next car. However the vehicle wasn’t going to arrive until 8/8. With the direction of Coach, the next morning (7/28) I placed a deposit with the internet manager, DeMara “Dee” Baker, to reserve the vehicle and that afternoon Dee confirmed the vehicle had arrived. This totally made my day because I sold my 2015 Porsche Cayenne Turbo the day before and was without a car. Coach and Dee worked together to ensure that my new car was ready for pickup on Friday (7/29) afternoon; absolute miracle workers During closing, the finance manager, Derwin Pogue, provided clear instruction and made the process effortless. This is the first new car that I have purchased in 15 years, typically purchase used vehicles, and I could not be happier with this Keffer A-Team. Of all of the dealerships that I worked work with over the last 25 years (nearly 20 vehicle purchase), Coach, Dee and Derwin provided the best service. There hasn’t been a team that is even close to how they made me feel with this purchase. Keffer is the absolute best dealer, with no peers, and we absolutely love our new Genesis GV70 AWD 2.5T Sport Prestige. Thank you.
I had trouble with an overheating engine. I called and they were able to accommodate me same day. The
ir communication was excellent and they set expectations on when they could work on my car. The owner and staff were very friendly and professional. I highly recommend.
Broke down coming off the exit and called these guys to help me, the tow truck was there in less than
15mins. Towed me in, fixed engine pulley, replaced the belts, was out in less than an hour. Great service!!! Thanks again!!!