My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
I don't usually take my car to the dealership, but Josh Trichek and the staff took care of my seat be
lt being replaced. He was very helpful and respectful unlike the staff over at Bellevue Honda. My seat belt was replaced in a timely manner, even when I missed my appointment. Andrey took care of my shuttle service without a hitch. The staff over at the parts department also were very helpful. Last thing I want to mention is that the place was very clean and spotless. I would definitely go back for my parts and service needs.
All went well. Except for the price. Received coupon in mail for discount on services. They wouldn't
except coupon on oil change due to "oil prices going up". Oil prices have been up for over two months, just received coupons in last 4-5 days.
Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
I am so pleased that I purchased my car at Acura of Seattle. I bought the car because of Terry Paris
and his high level of customer service and great personality. It was great to leave my car for cleaning and get taken to the airport and picked up upon my return. What great service!
Kyle provided outstanding estimate, updates during repairs and good feedback about the needs of the 1998 Ford Ranger
Excellent advice about the condition of the vehicle and the repairs needed. During the repair, some o
ther complications arose, and Kyle gave me a heads up about new costs. This was much appreciated and in addition, the vehicle was returned as promised.
This experience gave the confidence in this business to return again for future repairs.