My first time here was November 2025) The owner was very knowledgeable and explained everything to me
..I will go back whenever I need to I would highly recommend..
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New to the shop after my old shop closed down. Prices are competitive, techs are experienced, custom
er information was informative and I look forward to bringing all my vehicles here in the future. Great experience.
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From a customer who did not even end up purchasing. Absolutely amazing customer service exceeding 95% of my other 100+ car purchasing interactions.
I did not even purchase a vehicle from Keffer Hyundai and I am able to confidently say that the servi
ce was outstanding, stellar for any dealership. I would give more than 5 stars if possible. A special thank you to Sébastien, Gabe, Chuck, Rose and Joe along with a thank you to many other brief interactions with employees I can not recall or did not cath their name was truly exceptional. I did not even end up purchasing a vehicle, even after knowing I was not purchasing I was still treated to the same exceptional service. I can say the service was exceptional with confidence verses many other dealerships selling many other brands of vehicles having now purchased over 100 vehicles in my lifetime between my wife and I. A large majority being luxury, luxury performance, super sports cars ect..... One would expect Porsche, Mercedes, BMW and Audi dealerships to deliver customer service that is exceptional given the cost of the vehicles, the perception of their core customer base. I have found this to not be the case in many instances. I have had some of the best customer service experience from dealership brands such as Volkswagen, several private owned dealerships selling used nearly new vehicles. Of all the experiences I have had purchasing Keffer Hyundai has absolutely been in the top 5% for providing truly exceptional customer service. This dealership far beyond exceeded my expectations from the moment I walked in the door. A beautiful building, friendly smiling faces greeting me immediately asking if I needed assistance. Seeing the rest of the facility from the vehicle showroom to the customer waiting area for vehicles in service, truly top notch, even the bathrooms were upscale, very clean. Moving to the staff everyone I passed by either said hello with an inviting warm smile if they were with another customer or asked me if I needed assistance again with a warm inviting smile. Sébastien was not even my original scheduled sales consultant however, I being handed to him as a customer he was extremely friendly, presented a warm and inviting demeanor that really made me feel comfortable immediately. Sébastien introduced me to Gabe and again the warm inviting, absolutely pleasant demeanor made me feel immediately comfortable. Thank you to the team at Keffer Hyundai for such an exceptional car shopping experience.
I do have to add the only reason I did not make a purchase was that my wife and I were considering our first electric vehicle. We had decided that it was just not the right time or perhaps the right vehicle?
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Wonderful sales experience. Farrid was fantastic to work with. Finance team was easy to worth with,
very quick and explained everything well. Easiest and quickest car buying experience I’ve ever had!
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There is a scam in which a South Charlotte Hyundai customer receives a very authentic-looking letter
claiming to be from the dealership. It will have exact information about your car, and is offering a "maintenance package" to protect you from the "high costs" of maintenance. It is signed " Ryan Davis, Vehicle Protection Coordinator, South Charlotte Hyundai.
If you call, they act the part well, aiming to get your credit card number. Don't fall for it. They reportedly will bill your card and yet you will never locate or reach them. The fraudsters could actually be anywhere in the world.
While the dealership sales people are very aware of this scam, trying to contact top management about it results in silence.Perhaps that is from legal advice?
Someone actually caught in the scam could report it, e.g., to the FTC or NC authorities. But advice from an attorney friend is change your credit card, seek credit from your card company, and block their communications.
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