We were so very happy to see a new auto mechanic set up shop in our neighborhood. We were very impre
ssed with the speedy service and Paul's overall knowledge and ability to identify and remedy prior maintenance mistakes by another repair service. BC Auto will be our place to go for any work which needs done on our vehicles. They have gone above the call of duty in our case.
I brought my car in to be checked due to a scraping noise associated with the brakes. The brake team
staff in the Broadway shop exhibited a high degree of social intelligence. The work that had to be done was more than I expected and they explained everything, showed me the parts on my car and even did some extra work for very little due to my financial status. I left happy that I had found them and would highly recommend them to anyone!
Just had another oil change at PDX automotive. They put my car up on the rack and straighten out my
plastic skid pan in the front that had been snagged by something. They did it for no charge.
I was disappointed to learn that when the mechanic had all four wheels off for brake work, that the t
ires were not rotated at the same time. When I asked the mechanic about this,, he said it was not their "policy".
For some additional work that was scheduled I was quoted the price for the part, approximately $50.00dd. When I took the car in for the work I was told that the $50.00 part was not available and they had purchased a $300.00 part For that much difference I think a phone call would have been appropriate. I went ahead with the work but my bill was about 5 times what I had planned for.
I have been driving by this place for years , stopped in occasionally for an oil change. Then I wasn
't happy with my previous mechanics that I said I will give them a try. They diagnosed my vehicle fixed it and it was reasonable. The very next day they looked at a second vehicle diagnosed it fixed it and again affordable and professional .