Zeigler Hyundai of Racine
First, their advertising and sales practices are deceptive. They advertised a lower vehicle price to lure us in and then put what are supposed to be optional add ons to the final price without disclosing them to the buyer. Beware, Zguard and LoJack will be added to your vehicle final price. Alfredo annd Zach initially refused to remove the fees after hours of arguing. Thankfully we were able to prove the Zguard was not disclosed in CarFax so the manager reluctantly agreed to take it off but still refused to sell the car without charging for LoJack. They could have upsold us on LoJack with proper disclosure and explanation but they chose deception and bullying instead. The first red flag of their lack of integrity as a business. Pretty sure it’s also not legal or is some violation but we’ll let the FTC and State of WI decide on that.
During the final signing process, the salesperson, Alfredo, could not explain the line items of what “other fees” were. He said he’s not a numbers guy but asked us to sign anyway acknowledging that it was explained to us. Sleazy. Seriously just adds to the mistrust and poor experience. And everyone was completely unapologetic about every negative interaction we brought to their attention. Asked about the fully tinted windows and windshield being illegal in WI but the sales guy said he didn’t know. I think a dealership should know what is legal or not and not sell it in an illegal condition. I can remove the windshield tint myself but again, something I shouldn’t even have to be thinking about after buying from a large dealership like Ziegler.
When we finally got in to the car, after being told it had just gone through a detailing, it smelled of smoke. They also gave us our new used car with a 1/4 tank of gas. Every other dealership I’ve ever bought from at least had us leave with a full tank and a fresh clean vehicle. We were exhausted and frustrated with the whole experience and just wanted to get as far away from Ziegler as possible so decided to do our own detailing. They also only provided one key FOB that was very faded. Attached are some picture of what we all found during our cleaning process. Disgusting cabin filter, shrimp, cigarette, old papers and just nasty dark brown water coming from cleaning the interior. Also, the original picture of the vehicle showed black rims. When we got the vehicle, it looks like the rims were scrubbed and now just have remnants of what was black.
2 days after purchasing, the check engine light came on. Took it to a trusted mechanic, diagnostic scan revealed a dysfunctional thermostat and several error codes that needed to be reprogrammed. After all repairs were done, purchased a second FOB so we have a back up and detailing/cleaning supplies, we’ve spent over $2000 total to get this vehicle into the shape Ziegler should have had it in before they sold it to us.
We have messaged our sales person multiple times with these concerns and since we left the day we bought it, he has not responded at all.
Went down to the dealership in person to talk with him and negotiate some compensation and opportunity for Ziegler to redeem themselves for all of this trouble and cost. Our sales person, Alfredo, quickly ushered my son away so his new victims couldn’t hear the complaints. The second sales person offered to inspect the vehicle and do some detailing. Too late for that, should have all been done before we drove away the first time. And they have lost our trust to handle our vehicle or business ever again.
Ziegler justified everything they did saying all dealerships do this. That couldn’t be farther from the truth. They are unapologetic about their sleaze and deception. If you care about integrity at all, tell everyone you know to stay far away from Ziegler.
I had a great first experience with Ziegler Hyundai, which led me to trust them again—unfortunately, that trust was misplaced. I went in after receiving a letter offering to pay off my current Palisade if I traded it in. I wasn’t planning to trade, but the offer seemed fair.
Instead, I was misled and overcharged. I was pushed toward a 2025 Palisade with 6,500 miles (driven by an employee), presented as a “great deal.” I was shown a discounted price of $51k (brand new was $56k), but it deceptively included standard rebates that weren’t factored into the new vehicle price in their comparison.
I was presented with a table showing prospective payments for each vehicle at different loan terms & interest rates, the salesman HAD ME INITIAL by which vehicle, payment, loan term & interest rate I wanted. I was also told “Z Guard” and “LoJack” protections were included—none of which turned out to be true. The finance rep, Tim, rushed me through paperwork without explanation. I didn’t think much of this because I had already discussed AND INITIALED all of the details with the salesman. I naively assumed this was all in the final paperwork. After reviewing my documents at home, I realized I was charged $55k for a used vehicle (only $1k less than a brand-new one), $3k for my trade (which was supposed to be even), got a higher interest rate than promised, longer loan term, and was billed $3,500 for the z guard & lojack extras that I was told were included.
I contacted the salesman just hours after the transaction and said if this can’t be fixed, I want to return the vehicle.
When I returned to address it, the sales manager, Scott Waller, couldn’t explain the charges and was defensive and dismissive. He told me they can not take the vehicle back, they have no return policy. He literally told me multiple times that he doesn’t understand the paperwork because he doesn’t work in finance and “nobody understands this Wisconsin paperwork.”
After much arguing, frustration and tears, he agreed to cut a $3,500 check (less than half of the >10k I was deceptively charged) —which was promised to be hand delivered in 3-4 weeks. I received it by mail 5 weeks later.
Scott admitted he adds Z Guard and LoJack to “all of my vehicles on the lot” and that he just simply “eats the cost” if you decline it. However, you’re not told you’re being charged for it and it’s already (supposedly) been applied. So beware: you are being charged - $3500 - unless you explicitly refuse these protections that you’re told are “included.”
Bottom line: Read everything. Don’t trust verbal promises. Ask for full breakdowns. And definitely don’t let your female loved ones go to Ziegler Hyundai of Racine alone. I was so proud of myself for doing this by myself and getting a “good deal” only to go home and feel ashamed & disgusted as I realized how badly I was completely taken advantage of and lied to.
Verified Customer
Verified CustomerThank you for servicing my car.
Verified Customer
Verified Customer
From all of us at Racine Hyundai, welcome to our family! Thank you so much for your service visit of your new Hyundai. We value your time and effort for going an extra mile to support us. You make us want to work harder and better.
Thank you again for choosing Racine Hyundai, we hope to hear from you again soon!
Your friend,
Racine Hyundai
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I apologize for any inconvenience this may cause and appreciate your understanding. Someone from my team will reach out to you soon.
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours.
Again, thank you so much. Please let us know if there’s ever anything you need.
Your Team at Zeigler Hyundai of Racine.
General Manager
Genesis of Racine
Racine Hyundai
262-884-7575
Verified Customer
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are completely satisfied. Your satisfaction is our priority, we pride ourselves on our exceptional service. Thank you again
Verified Customer
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