The office is very clean and staff are very helpful. I was also pleased to use their free shuttle on
the day of service. They brought me home after I left my car for service and pick me up from home when the car was ready. I could used my time to do more meaningful things other than watching TV in the waiting room.
My salesman was great. Very responsive to my concerns, especially in light of the chip shortage resul
ting in a vehicle shortage. Different from many dealerships they were not asking for added dealer markup. They sold the Santa Cruz for MSRP. And I did not have to suffer through hours of sitting at a desk while my salesman had to go speak to a manager. Most of the tedious paperwork was done online. Even the finance guy was really good. He listened to me, offered me various options but there was no painful hard sell. I would certainly buy another car from them in the future, maybe an electric Ioniq 6. Worth the 30 minute drive away from the various automobile rows in San Jose, Santa Clara and Fremont, all who wanted a $3,000 to $5,000 mark up.
Wonderful Team - NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI,
EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
My sales consultant was Philip Mai. Philip was well-informed, courteous and personable. He greeted m
e in the lot and was is Interested in what I was looking for and never pushy, but was able to answer my questions. He offered to show me the features of the Juke that I was interested in. He let me move at my own pace and respected my need to have my wife come and look at the car. He and I talked by telephone several times and as we got closer to the final transaction he was, again, never pushed or pressured us. He let us make the decision and as we needed to speak with the manager about the the deal, compromises and the closing, he backed off and let the manager do his job. Once I had made the decision to purchase the car he continued to work with us on having the car prepped and helping me when I had left my garage door opener in the old car. He went out of his way to track down the old car and retrieve the garage door opener. I feel very strongly that Philip was one of the best salesman I have purchased a car from over the past 50 years. Premier Nissan is fortunate to have him as a sales consultant. I give him 5 Stars and 10 out of 10. Sincerely, James Culley: Purchased 2017 Juke on 11-9-2018