I have been dealing with Baileys for a few years now the first place I took my car after dealing with
the dealer and the dealer let me down I was very pleased with their service and professional attitude
My car broke down on Tryon Street and Arandas happened to be one of the closest mechanics. Boy was I
lucky. They went ABOVE AND BEYOND. They recommended a tower who was efficient and kind, and when the vehicle arrived they were able to give me a diagnostic by that afternoon, which I didn't expect as they were very busy.
They were very honest about what was wrong/ possible future problems after fixing it and gave me a full view of my options. I ended up deciding that it needed to be junked (possible head gasket on $1600 car). They were kind enough to wave the diagnostic, because of the situation. I was blown away. I never expected such a kindness. They were always a step ahead and communicated every step of the way.
I can't rave enough. I WILL NEVER GO ANYWHERE ELSE. If you need ANYTHING give them a chance. They are an honorable company.
Diagnostic identified my overheating issue. New water pump installed, and new thermostat scheduled fo
r installation also. Service performed in a timely manner for a very fair cost for labor and parts. DeeDee, Grace, Brandon and Jeff are like family after two years servicing my car, as well as my son's. Thanks guys!
My rig broke down on I-85 (air compressor line, fan and radiator). Their mechanics did a great job in
repairing my truck and getting it running. No one driving OTR wants to break down. But if you are in the CONCORD, NC area give them a call if you are having a problem with your rig.