My experience with Dervin from the first time I met him has been nothing but outstanding service. He
is very knowledgeable and professional about what he does. He takes the time to listen to you first and then he will take the time to explain everything to you. No matter busy he is he is always polite.
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Integrity, Fairness, Knowledge, and Excellent Customer Service
Honesty, fairness, pride of workmanship - sadly, these traits of integrity are no longer common in ou
r world . . . but Villegas Auto possesses them all! To put it simply, Ventura is a great mechanic who also happens to possess superior customer service skills. He took his time to inspect my car THOROUGHLY, showing me exactly where and why (in layman's terms) problems existed; gave a fair estimate of each possible repair; and prioritized what was urgent vs. what could be done at a later date. He did not pressure nor catastrophize anything he pointed out, and when the work was completed, there were no surprises, no add-ons, and no upticks in price; in fact, he even made a few small adjustments gratis simply because he values his customers and takes extreme pride in his work.
I don't know about you, but I am so tired of getting rooked by service people, wondering if they really are ethical or simply good talkers. Well, Ventura is NOT that kind of mechanic; rather, he's that rare individual whose word actually does means something, whose assurances that he will stand by his work are sound . There are so many unscrupulous auto technicians out there (perhaps even some who sabotage an engine to ensure future work), so it was such a blessing to have found a trustworthy, knowledgeable, and honest person who cares about me as more than a profit . . . Villegas Auto has earned my trust and my loyalty as a HIGHLY satisfied customer.
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this is the third time they have worked on my H3, the first time the mechanic diagnosed a problem tha
t three other shops just scratched their heads at, but repaired at a decent price. They continue to do good work on my vehicles with no up sales. They point out the issues and explain what needs immediate attention and what can wait.
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From the moment I spoke with Christina and Jason, I knew I was in the right place.
Communication was
outstanding with no surprises. Fair and Honest, what else can you ask for.
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