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SureCritic / Hyundai Dealer / Lakeland Hyundai / ABDELKARIM LADJ
AL

ABDELKARIM LADJ

Service Advisor
Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(17 reviews)
66

Reviews of ABDELKARIM LADJ

KB
gravatar
Karen B.
Plant City, FL
2021 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Poor Service
I had one appointment arrived at the service department on time and they told me it would be over four hours so I went and met another appointment came back to the service department and it was still was four hours so I was dropped off but it should not take four hours to do a maintenance check
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/11/2022 03:22 PM

Thank you for completing a review and we will be reaching out soon for resolution 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AL
ABDELKARIM LADJ
Service Advisor
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Service
Excellent service
Service was excellent
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2022
Service Type: Maintenance
5
Category: Service
Slow service
Slow service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/15/2022 02:59 PM

Thank you for speaking with Karim and if you need anything else do not hesitate we are here to help

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AL
ABDELKARIM LADJ
Service Advisor
JH
gravatar
John H.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
COVID AND LACK OF STAFFING
I received a call from Jessica, the Service Manager, and I was extremely satisfied with the outcome of our conversation. I know the pandemic has made doing business harder for many people and I was reassured of better communication of delays in future. I have always been very happy with the service in the past and I'm looking forward to continuing this relationship in the future. Thank you for caring!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2022
Service Type: Maintenance
5
Category: Service
COVID AND LACK OF STAFFING
The routine maintenance took a very long time because of being short staffed. Had we known we would have been better prepared to wait 2.5 hours for an oil change.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/31/2022 01:38 PM

thank you for speaking with me and if you need anything do not hesitate. i am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AL
ABDELKARIM LADJ
Service Advisor
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