Business Solutions

AL
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ABDELKARIM LADJ

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(17 reviews)
66
Send a Message to ABDELKARIM

TC
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Tamara C.
Haines City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customer Verified Customer
10
Category: Service
Problem resolved
After speaking with Jessica regarding issues I had, I am very satisfied with her response and explanation, will definitely reach out if any issues occur.

TB
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Tomas B.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service department was great.
The service department and our service advisor Abdelkarim Ladj did a great job.

HG
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Herbin G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai service
Great quality fast service

TC
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Tamara C.
Haines City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customer Verified Customer
10
Category: Service
Problem resolved
After speaking with Jessica regarding issues I had, I am very satisfied with her response and explanation, will definitely reach out if any issues occur.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Repair
7
Category: Service
Needs improvement on
Have had my vehicle over there 3 times and 2 out of the 3 times I have had to have it back over there to fix issues that they made. The first issue was very acceptable because they came to me to fix the issue that they made. The 2nd visit was exceptional. This last visit, somehow my windshield wiper was bent and wiping well off the side of the car, causing scuff marks. called multiple times and tried to leave messages, but each time Jessicas voicemail was full. Finally spoke with Anthony twice and requested they come to me to fix the issue they caused, because it it nothing less than a 45 min drive one way and thats in good traffic. He informed me they did not have valet and I would have to return there, which we did Friday evening and he did fix the issue in 5 minutes. However this is a great inconvenience since this is something they caused somehow while doing my oil change and checking for routine visit. I the customer should NOT have to take time out of my day after we have already used 4 1/2 hours on the first time, which is half a day. 45 min each way and was there for 2 1/2 hours while they did the oil change and whatever else needed checking. Really wish they would offer a mobile for these things. Hopefully one day Hyundia will be on the same page as other dealers and offer mobile service. However this second visit should never have had to happen, as this occurred while in service and I feel they could have made an attempt to come to me to fix since they caused the issue
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/29/2022

I would like to apologize for your recent service experience and will be reaching soon 

Jessica Alexander
Hyundai Service Manager
863-577-5122

KB
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Kellee B.
Zephyrhills, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Oil change
The things that are included in the service are beyond the expectations however waiting area was mediocre.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2022

Thank you for speaking with me and if you need anything else please let me know. 

Jessica Alexander
Hyundai Service Manager
863-577-5122

HV
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Hector V.
Haines City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tucson service
Great service

KB
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Karen B.
Plant City, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Poor Service
I had one appointment arrived at the service department on time and they told me it would be over four hours so I went and met another appointment came back to the service department and it was still was four hours so I was dropped off but it should not take four hours to do a maintenance check
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/11/2022

Thank you for completing a review and we will be reaching out soon for resolution 

Jessica Alexander
Hyundai Service Manager
863-577-5122

AR
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Adiel R.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Hyundai experience
Better than expected

Verified Customer
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent service
Service was excellent

Verified Customer
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent service
Service was excellent

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2022
Service Type: Maintenance
5
Category: Service
Slow service
Slow service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/15/2022

Thank you for speaking with Karim and if you need anything else do not hesitate we are here to help

Jessica Alexander
Hyundai Service Manager
863-577-5122

LJ
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Lyman J.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Only positive experiences with Lakeland Hyundai.
I have done business with many car dealers, both good and bad.

Lakeland Hyundai has made me feel like a valued customer across all departments since my first contact about 18 months ago.

By far, the best dealership experience I have had.

AB
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Andrea B.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customer Verified Customer
10
Category: Service
Great Service!!!
I was amazed by the immediate follow up call following the concerns I had about my last service visit. From the beginning of the call Jessica was wonderfully understanding. She had my car picked up and rechecked to put my mind at ease. The person Sammi that picked up and returned my vehicle was also very very kind and went over everything with me when the vehicle was returned. It was an overall outstanding experience. Quality customer service is extremely important and I received that and then some today. Thank you so much.

AB
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Andrea B.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customer Verified Customer
10
Category: Service
Great Service!!!
I was amazed by the immediate follow up call following the concerns I had about my last service visit. From the beginning of the call Jessica was wonderfully understanding. She had my car picked up and rechecked to put my mind at ease. The person Sammi that picked up and returned my vehicle was also very very kind and went over everything with me when the vehicle was returned. It was an overall outstanding experience. Quality customer service is extremely important and I received that and then some today. Thank you so much.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/03/2022
Service Type: Repair
5
Category: Service
Just ok
Staff was nice. No date of return for service. Tire pressure low. Were my tires really rotated and checked? What else was forgotten?
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/04/2022

thank you for taking the time to speak with me and if you need anything please do not hesitate we are here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122

Verified Customer
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Great
Good service

JH
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John H.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
COVID AND LACK OF STAFFING
I received a call from Jessica, the Service Manager, and I was extremely satisfied with the outcome of our conversation. I know the pandemic has made doing business harder for many people and I was reassured of better communication of delays in future. I have always been very happy with the service in the past and I'm looking forward to continuing this relationship in the future. Thank you for caring!

JH
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John H.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
COVID AND LACK OF STAFFING
I received a call from Jessica, the Service Manager, and I was extremely satisfied with the outcome of our conversation. I know the pandemic has made doing business harder for many people and I was reassured of better communication of delays in future. I have always been very happy with the service in the past and I'm looking forward to continuing this relationship in the future. Thank you for caring!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2022
Service Type: Maintenance
5
Category: Service
COVID AND LACK OF STAFFING
The routine maintenance took a very long time because of being short staffed. Had we known we would have been better prepared to wait 2.5 hours for an oil change.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/31/2022

thank you for speaking with me and if you need anything do not hesitate. i am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122

TB
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Terrence B.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2022
Service Type: Maintenance
10
Category: Service
Customer Service History of service for our first 2009 Genesis and our current 2015 Genesis
We have owned 2 Genesis's that were both purchased and serviced solely at Lakeland Hyundai Genesis. The 2015 Genesis was and still is an excellent vehicle. We will go to Lakeland Genesis when we are looking to replace the 2015 Genesis.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/01/2022

thank you for speaking with me and have a great day 

Jessica Alexander
Hyundai Service Manager
863-577-5122

OP
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Otavio P.
Plant City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Quick turnaround
Jessica called me back and already scheduled a time to review the car! She was very polite and super professional.

OP
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Otavio P.
Plant City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Quick turnaround
Jessica called me back and already scheduled a time to review the car! She was very polite and super professional.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2022
Service Type: Repair
5
Category: Service
Overall good service
Very polite employees,but car returned with some extra noise after the recall
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/21/2022

I would like to personally apologize for the condition in which the car was returned please allow us the opportunity to resolve your concerns. I will be reaching out to speak with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122

Verified Customer
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Great
Good service

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/10/2022
Service Type: Repair
5
Category: Service
Ok
Nothing to say
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/10/2022

I apoligize for you service experiences. I would like to help assit in resolving any concerns you may have and will be reaching out 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/02/2022

Thank you for working with Anthony and if there is anything more we can assist with please let us know  

Jessica Alexander
Hyundai Service Manager
863-577-5122
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