AJ Mills

JAMES S.

Post Falls, ID

05/31/2023

Verified Customer

Category: Service

Multiple visits and an extremely long wait for the parts and repair.

I have been a Ford person for years. After the last repair fiasco I will no longer say that I like dealing with Ford at all.

My 2019 F150 Lariat, which had approximately 52-53k miles and was still under warranty started experiencing shifting issues. I made an appointment to take it to Mike White, nearly a month out to be seen. The technicians programmed the TCM and declared it repaired! I drove it no further than around the block and took it back. It was anything but better. They made another appointment, three weeks out!

I returned the truck for the second go at finding the issue. This time I was told that the truck would need transmission repairs, they found metal in the trans pan. They put the truck back together and gave it back to me, told me to drive it until the “next” appointment, two weeks out!

I returned the truck again and this time they removed and disassembled the transmission. After a few days of dealing with Ford warranty, I was told it would get a reman transmission but that there were none available. I was something like 100th in line waiting for the transmission to be available. The truck sat at the dealership for a few weeks waiting for repairs.

This process played out for a few months, caused me to cancel two trips I had planned and definitely strained my patience with Ford and the Mike White dealership.

I was provided a loaner, one of those tiny Broncos, it got really good mileage although I tried to not drive it any more than I absolutely needed. The service writer that assisted me, I don’t want to put his name here, was as helpful as he could be. I pressed him quite hard for information and updates and he always responded when he could.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:58 AM

We sincerely apologize for the issues you experienced. The warranty process is frustrating on both ends and we wish that we could do the repairs in the sequence that we want, but sometimes that process is dictated by the warranty rather than our expertise. We're glad that you had a good experience with your service writer and hope that the transmission issues are finished and complete.

Employees worked with

BRIAN M.

Saint Maries, ID

Ford F350

05/15/2023

Verified Customer

Category: Service

Warranty work

When I made the appointment I was told that it would take half a day and they would have a rental car for me at no charge. When I arrived at 9 am they told me they would need the truck all day and that it may not be done until tomorrow. The reason was they only have two people to weld and not sure their schedule. My thought if you know you need to weld wouldn’t you schedule the appointment around the welder? They did have a loaner car for me. They said that it cost $35. They did cover the cost. I did get my car back around 5 pm. The reason for a 3 is this was not the first time I was told two different things.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/17/2023 04:44 PM

Thank you for your feedback, Brian. We apologize for the miscommunication and the inconvenience it caused. We strive to provide the best customer service and we regret that we did not meet your expectations. We will use your feedback to improve our services and ensure that this does not happen again.

Employees worked with

CHRIS P.

Hayden, ID

05/01/2023

Verified Customer

Category: Service

great Service

Service writer went above and beyond by finding an update repair and calling me and set appt to repair the problem on extended warranty.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind review, Chris! We are so pleased to hear that our service writer went above and beyond to find a repair and set an appointment for you. We strive to provide excellent customer service and are glad that we could meet your expectations.

Employees worked with

SHERRI H.

Chewelah, WA

Ford Expedition

04/26/2023

Verified Customer

Category: Service

Great Service and very friendly staff.

Great Service
Staff are very professional and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2023 03:56 PM

Thank you so much for your kind words, Sherri! We are so pleased to hear that you had a great experience with us. Our team works hard to ensure that our customers have the best experience possible. We appreciate your business and look forward to serving you again in the future.

Employees worked with

JAMES P.

Post Falls, ID

Ford Escape

04/14/2023

Verified Customer

Category: Service

great

Had a good time, Personnel very nice, Good experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2023 01:54 PM

Thank you for your kind words, James! We are so glad to hear that you had a good time and that our personnel were nice. We strive to provide the best customer service and experience possible. We appreciate your business and look forward to seeing you again soon.

Employees worked with

Verified Customer

Post Falls, ID

Ford Maverick

04/13/2023

Verified Customer

Category: Service

Good service

Got a recall issue taken care of, also oil change, no issues did a great job with a courtesy ride.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2023 04:03 PM

Thank you for your business and for taking the time to leave us a review. We are glad to hear that your recall issue and oil change went smoothly and that you were provided with a courtesy ride. We appreciate your support!

Employees worked with

DAVE L.

Greenacres, WA

Ford Mustang

04/11/2023

Verified Customer

Category: Service

Recall Repair

Fast and did a good job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:16 AM

Thank you for your kind words, Dave! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are glad that we could meet your expectations.

Employees worked with

CHRIS P.

Hayden, ID

04/01/2023

Verified Customer

Category: Service

svc dept

had a misquote for service but it was rectified quickly from the svc writer.
all good

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you for your feedback, Chris! We are glad to hear that the misquote was quickly rectified and that you had a good experience overall. We appreciate your business and value your feedback.

Employees worked with

Ford Super Duty F-250 SRW

TIMOTHY M.

Dalton Gardens, ID

03/30/2023

Verified Customer

Category: Service

Recent service of my F-250 Super Duty

AJ was really good to deal with. He struck a good balance between representing Mike White Ford professionally and getting my vehicle's repairs completed to my satisfaction. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Timothy! We are so pleased to hear that AJ was able to provide you with a great experience. We strive to ensure that all of our customers are satisfied with their service and we are glad that AJ was able to meet your expectations. We appreciate your business and thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

Verified Customer

Newman Lake, WA

Ford Explorer

03/30/2023

Verified Customer

Category: Service

Such nice people, they listen, explain and are timely

Every time I go in to have my car serviced I am always so impressed on how polite and professional all the people working in the service department are. Such a wonderful atmosphere and one that you wouldn't go anywhere else to have your car serviced.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you have had such a positive experience with our service department. We strive to provide the best customer service and we are glad that you have noticed. We look forward to seeing you again soon!

Employees worked with

MICHAEL B.

Saint Maries, ID

Ford Edge

03/29/2023

Verified Customer

Category: Service

Recall item and full service..

Great service as always,, thanks..

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words, Michael! We are so glad to hear that you had a great experience with us. We look forward to seeing you again soon!

Employees worked with

SETH M.

Pinehurst, ID

Ford Bronco

03/27/2023

Verified Customer

Category: Service

AJ is the man!!!

Thanks AJ, you are awesome!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for the kind words, Seth! We are so glad to hear that AJ was able to help you out with your Bronco. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employees worked with

Verified Customer

Greenacres, WA

Ford Mustang

03/25/2023

Verified Customer

Category: Service

Safety Recall

Excellent service department.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review! We are so glad to hear that you had an excellent experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

STEVEN T.

Post Falls, ID

Chevrolet Suburban

03/18/2023

Verified Customer

Category: Service

The Best in town

A great service department. Quality doesn't cost, it pays.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:19 AM

Thank you for your kind words, Steven! We are so glad to hear that you had a great experience with our service department. We strive to provide quality service and are glad that it paid off for you.

Employees worked with

PAM B.

Dalton Gardens, ID

Lincoln MKZ

03/15/2023

Verified Customer

Category: Service

Service

AJ was great very personable very professional. Explained what they would do what the cost would be.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 01:45 PM

Thank you for your kind words, Pam! We are so glad to hear that AJ was able to provide you with the professional and personable service you deserve. We hope you enjoy your MKZ and come back to see us soon!

Employees worked with

THOMAS P.

Cocolalla, ID

Ford F250

03/08/2023

Verified Customer

Category: Service

DEF fluid heater

Check engine light. Ford app advised what the code was and service was able to schedule before limp mode activated. Job completed in timely manner. Satisfied.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Thomas, thank you for the 5 star review. We're so glad that between our service department and the app, we were able to get your appointment sorted for you. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RICHARD S.

Coeur D Alene, ID

03/08/2023

Verified Customer

Category: Service

f-150

on time, well explained, professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Richard, thank you for trusting us with your F150. We're so pleased that you had a 5 star experience at Mike White Ford of Coeur d'Alene!

Employees worked with

BILL A.

Cataldo, ID

Ford F350

03/07/2023

Verified Customer

Category: Service

Great Service

I was very pleased with my service writer, A.J. He kept me informed and coordinated excellent service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:30 PM

Bill, thank you for the great review! We will pass along your kind words to AJ. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

SARI W.

Hayden, ID

Ford Edge

02/27/2023

Verified Customer

Category: Service

Warranty

All of the employees are professional and courteous. I have been doing business with them for more than 20 years, still happy with them!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:51 PM

Sari, thank you for your continued patronage! We're so thankful that you've trusted us with your vehicles for so long! Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with