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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

Reviews of Christian Hanson

DF
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DAVID F.
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
verified customerVerified Customer
Category: Service
Great people
Just bought my truck had a small problem fixed it got me back on the road no problems
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 10:52 AM

Hello David, Thank you so much for the wonderful review! We are so happy that we good get your truck back on the road. We appreciate you choosing Mike White Ford and can not wait to service you again. 

Employees worked with
CH
Christian Hanson
Service Advisor
MS
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MARK S.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Friendly People
Friendly People and excellent service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/14/2018 04:10 PM

Thank you so much for giving us a great review Mark. I am glad you had such a great experience with our dealership. 

Employees worked with
CH
Christian Hanson
Service Advisor
KT
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KAYTI T.
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
verified customerVerified Customer
Category: Service
Quick, friendly, quality service.
I brought my car in due to issues associated with a recall. I was able to drop it off the night before, Christian took it in for a 7:00 AM appointment and called to tell me it was done by noon. It was the most stress free maintainence I’ve ever had!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 04:41 PM

Hello Kayti, thank you so much for taking the time to write such a wonderful review about our dealership. I am very happy that your experience was stress free and we were able to get you in right away. We hope to continue to make your experience better and better each time. 

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D'Alene, ID
Ford Expedition
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2018
verified customerVerified Customer
Category: Service
Antifreeze
Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G. 

Employees worked with
CH
Christian Hanson
Service Advisor
KG
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KATHY G.
Spirit Lake, ID
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2018
verified customerVerified Customer
Category: Service
Door lock problems
I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Employees worked with
CH
Christian Hanson
Service Advisor
ML
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MATT L.
Moscow, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
verified customerVerified Customer
Category: Service
Great service
Quick and friendly
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Employees worked with
CH
Christian Hanson
Service Advisor
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