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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(452 reviews)
83

TW
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TIM W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2024
verified customer Verified Customer
10
Category: Service
Brakes, crankcase and coolant service. Repair broken U joint in steering column.
Service was completed ahead of schedule. Very competent and professional service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/21/2024 03:09 PM

We're thrilled to hear that our service exceeded your expectations, Tim! Being ahead of schedule is always a plus, and we're glad that you found our team to be competent and professional. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future. 


TB
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TAMARA B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2024
verified customer Verified Customer
10
Category: Service
Great Service and quick
Got everything done that I I wanted in one visit.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/15/2024 12:42 PM

We're thrilled to hear that we were able to take care of everything you needed in just one visit. Our goal is to provide efficient and comprehensive service, so it's great to know that we hit the mark for you. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you for choosing Mike White Ford of Coeur d'Alene!


MS
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MONICA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2024
verified customer Verified Customer
10
Category: Service
Service Department Gentlemen
Christian H. and management at Mike White Ford are amazing! They have been a huge blessing to me and super understanding. Which is why I will always go to Mike White Ford for all my car maintenance needs.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/15/2024 12:35 PM

We're thrilled to learn about your stellar experience with Christian H. and our management team! Providing exceptional service and understanding our customers' needs is our top priority. We're grateful for your loyalty and look forward to continuing to be your go-to for all your car maintenance needs. Thank you for choosing Mike White Ford!


TA
TRAVIS A.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2024
verified customer Verified Customer
10
Category: Service
Very considerate
I had a ford transit with camper built on it with water in the system in freezing temperatures. Christian got the repair done quickly and back in couple hours . Thanks
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:23 AM

Hi Travis, Thank you for choosing Mike White Ford of Coeur d'Alene for your Ford Transit camper repair. We're glad to hear that Christian was able to swiftly resolve the issue with the water system, getting you back on the road in no time. We appreciate your 5-star review and look forward to serving you again in the future. Best regards.


MD
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MIKE D.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2024
verified customer Verified Customer
10
Category: Service
Great service
Very happy with the service! Truck had to be towed in. They a rental car waiting and running all warmed up. Had the truck fixed a day early. Very smooth deal.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:19 PM

We're thrilled to hear about your positive experience, Mike! It's great to know that we were able to provide you with efficient and seamless service during a challenging situation. Thank you for choosing us to take care of your truck, and we're delighted that we could get it back to you ahead of schedule. We look forward to the opportunity to assist you again in the future! Thanks again!


MH
MAC H.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2024
verified customer Verified Customer
10
Category: Service
Timely and informative service
From start to finish the server, writer was very communicative and helpful. Quoted me a price, "worst case scenario" turned out to be less than what he quoted me. Service was done quickly, effectively and very competently. All my questions were answered directly and informatively, no runaround or excuses. Definitely would recommend Mike White Ford for your service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:18 PM

We greatly appreciate your positive feedback, and we're thrilled to hear that you had a seamless experience at Mike White Ford, Mac! Our team takes pride in providing clear communication, efficient service, and going above and beyond to meet our customers' needs. Thank you for recommending us, and we look forward to serving you again in the future.


Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customer Verified Customer
10
Category: Service
I’m very thankful for their services
.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/22/2024 02:00 PM

Thank you for your feedback! We appreciate your support and are glad to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.


BF
BRAD F.
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/18/2024
verified customer Verified Customer
2
Category: Service
Over charged and under scheduled always!!
Over charged and under scheduled always!!

VG
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VERNON G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2023
verified customer Verified Customer
10
Category: Service
Great service
Christian is an outstanding service representative. He does what he says and follows through
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:09 PM

Thank you for your kind words about Christian and for your continued business. We are so happy to have him as part of our team and are proud of the commitment he has to his customers. We look forward to continuing to serve you in the future.


JP
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JACOB P.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customer Verified Customer
10
Category: Service
The best!
Always a pleasure at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:12 PM

Thank you for your continued loyalty to Mike White Ford! We strive to provide an outstanding customer service experience and are glad to hear that we have achieved this goal. We look forward to seeing you again soon!


Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customer Verified Customer
10
Category: Service
Explorer Recall
We purchased a new explorer in 2022. Due to the chip shortage it didn't have rear seat controls. When in for another service, the sales manager recognized us and asked if he could help. He walked us over to service and parts himself. He was able to get the parts approved and shipped. We were assisted in scheduling the appointment. Truly exceptional service. About a week before the appointment my wife was admitted to the hospital. Service then offered a Valet service to pick the car up and drop it off. They picked it up did the service and returned the car. Amazing service from management all the way down. Everyone we have ever interacted with at Mike White Ford was incredible. Best dealership around!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:27 AM

Thank you for your kind words. We strive to provide exceptional service from management to everyone who walks through our doors. We are so happy to have been able to help you with the rear seat controls, and we are delighted that our valet service was able to make your experience smoother during a difficult time. It is wonderful to know that after all your interactions with us, you still have a positive impression of Mike White Ford. We are so glad to have had the opportunity to serve you!


RS
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RONALD S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
verified customer Verified Customer
10
Category: Service
Great customer service
Excellent customer
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you Ronald, we really appreciate your business! We are honored that you felt we provided excellent customer service and that it contributed to a positive experience. We strive to ensure our customers have the best possible experience and your review means a lot to us.


CM
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CURTIS M.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2023
verified customer Verified Customer
9
Category: Service
Recall Service
When I checked in to my appointment, was handled quickly. Work was performed on time and my vehicle was delivered to my home on completion. Was not aware this delivery service was available but was certainly appreciated. The service writer was very helpful thought out the process, and communicated timely with an updated status.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you so much for taking the time to leave your review, Curtis! We are so glad to hear that your appointment went smoothly and that our delivery service was able to help. We strive to provide our customers with an exceptional experience and are glad that we were able to do that for you. If there is ever anything else that we can do, please don't hesitate to let us know.


KH
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KENNETH H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customer Verified Customer
10
Category: Service
Mike White Ford is Amazing
I had the best Experience at Mike White Ford yesterday. I realize how busy everyone is these days with the influx of people moving here so it is definitely challenging and affecting the timeline of getting help when something goes wrong with our vehicles. We all want it done on command but as much as we want this to happen it cannot always be the case. My service writer Christian did everything within his will power to address my concerns and he also kept me informed as to when my truck would available. I so much appreciate the hard work at this dealership. They have put together an awesome Team at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you so much for your kind words, Kenneth. We appreciate your kind remarks about Christian and the rest of the team here at Mike White Ford. It's our mission to provide the very best in customer service and we're so glad that we were able to exceed your expectations. We look forward to helping you with all of your automotive needs in the future!


MH
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MICHAEL H.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2023
verified customer Verified Customer
1
Category: Service
New vehicle's issue not repaired
My 2023 Maverick hybrid experienced a computer software issue with 225 miles on the odometer eight days after I purchased it. I repeatedly attempted to start it on Friday, Nov. 3, and it would not start --giving me nonsensical error warnings about brakes and stopping (I made a 48-second video of it on my cell phone and have the video in my possession).

I called Ford towing and, after about an hour, when the tow truck was within five miles, I gave it one last try and the truck started, after wiping out my bluetooth settings and phone-pairing. The service dept. at the dealership were friendly and courteous. However, the technician stated they thought the problem was likely a "networking" issue; they admitted they couldn't fix the issue, but promised it was unlikely to ever happen again.

I have lost confidence in this new truck. I bought it new precisely so I would have no worries about the mysterious repair issues that can arise with used vehicles.

Instead, I find that after paying $29,000 I have the same anxiety as a used truck owner.

Is this truck a lemon? Do I deserve a new replacement in exchange for it? I'll let the Ford Motor Co. decide and judge your integrity accordingly.

Post-script: I gave the dealership an overall rating of average (three stars) solely out of respect for the technician who endeavored to solve the issue. My attempts to communicate with the owner of the dealership were ignored.

I can't see how a new truck whose problem can't be repaired is not replaced with one that does not exhibit any technical defects. I am dissatisfied with this situation.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:27 AM

Michael, we apologize for the inconvenience you experienced with your new Maverick. We take your concerns seriously and will do our best to investigate, troubleshoot, and solve the issue. We value your business and look forward to providing you with excellent service in the future. Please contact us directly so we can discuss this further.


JB
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JOHN B.
Fernwood, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2023
verified customer Verified Customer
10
Category: Service
No Communiation about what they were doing. And didn’t fix the problem
No communication about what was going on. Didn’t fix the problem.

MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customer Verified Customer
9
Category: Service
Great customer service
Handled a challenging issue in a professional manor
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:30 PM

Thank you so much for your review, Mike! We are so glad to hear we were able to professionally handle your challenging issue. Our top priority is always customer satisfaction and it's great to know we achieved that. We appreciate your business!


JS
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JOHN S.
Spirit Lake, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customer Verified Customer
9
Category: Service
Quick and couritius service.
Truck was diagnosed and fixed in one day. Great!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for taking the time to share your positive experience with us, John! We're so glad we were able to diagnose and repair your truck in one day. We strive to provide the best customer service and we're glad to know we delivered.


Verified Customer
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
Quick, Efficient, Caring and Experienced.
Christian and crew have always taken great care of our older Ford F250 (2010) and we truly appreciate the level of service and honesty we get at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for your loyalty and for trusting us with your vehicle! We take great pride in providing excellent service and it's wonderful to hear that you're satisfied. We look forward to helping you out for many more years to come.


MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customer Verified Customer
10
Category: Service
Service
The service department was quick and responsive to my requests, they delivered my truck when they were done. Extremely happy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you, Mike, for taking the time to share your experience! We are delighted to hear that you received the service you needed and are extremely happy. It's our goal to ensure that each customer leaves satisfied and we are glad that we achieved that with you.

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