CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

MH
gravatar
MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customer Verified Customer
9
Category: Service
Great customer service
Handled a challenging issue in a professional manor
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:30 PM

Thank you so much for your review, Mike! We are so glad to hear we were able to professionally handle your challenging issue. Our top priority is always customer satisfaction and it's great to know we achieved that. We appreciate your business!


JS
gravatar
JOHN S.
Spirit Lake, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customer Verified Customer
9
Category: Service
Quick and couritius service.
Truck was diagnosed and fixed in one day. Great!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for taking the time to share your positive experience with us, John! We're so glad we were able to diagnose and repair your truck in one day. We strive to provide the best customer service and we're glad to know we delivered.


Verified Customer
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
Quick, Efficient, Caring and Experienced.
Christian and crew have always taken great care of our older Ford F250 (2010) and we truly appreciate the level of service and honesty we get at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for your loyalty and for trusting us with your vehicle! We take great pride in providing excellent service and it's wonderful to hear that you're satisfied. We look forward to helping you out for many more years to come.


MH
gravatar
MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customer Verified Customer
10
Category: Service
Service
The service department was quick and responsive to my requests, they delivered my truck when they were done. Extremely happy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you, Mike, for taking the time to share your experience! We are delighted to hear that you received the service you needed and are extremely happy. It's our goal to ensure that each customer leaves satisfied and we are glad that we achieved that with you.


SP
gravatar
STEVEN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
verified customer Verified Customer
10
Category: Service
Good service as always
Checked out my issue and gave me a simple and easy solution.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you, Steven, for taking the time to review Mike White Ford of Coeur d'Alene. We are glad to hear that we were able to provide you with a simple and easy solution. Our team works hard to ensure that every customer is taken care of and that you have a positive experience. We appreciate your continued business and look forward to serving you in the future.


AP
gravatar
ANGELA P.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customer Verified Customer
10
Category: Service
Awesome
Very courteous and prompt, the shuttle service and delivery of my freshly washed car, very nice touch!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:12 PM

Thank you for the wonderful review, Angela! We are so glad that our courteous and prompt service was appreciated. We strive to provide a top notch customer experience and we are delighted to hear that our shuttle service and car wash were part of that. We look forward to your next visit!


PW
gravatar
PHILLIP W.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customer Verified Customer
10
Category: Service
Module replacement
Great communication with the team
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:10 PM

Thank you Phillip, for your positive review of our dealership! We appreciate that you had great communication with our team and are glad that we could meet your needs. We strive to ensure that our customers have an excellent experience, and your review confirms that we are doing just that.


JE
gravatar
JAMES E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customer Verified Customer
10
Category: Service
Service Dept went above and beyond!
Christian the service writer really helped us out. My son is active duty and on leave. The used truck we bought from Mike White started having transmission issues. Christian coordinated everything and managed to expedite repairs so that my son could drive it 1500 miles back to his duty station. Thank you to the Christian, the entire service department, and Mike White Ford!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

Thank you, James, for recognizing the great service Christian provided. We really appreciate it, and we are so glad that Christian was able to help your son out. We take pride in providing excellent service here at Mike White Ford and it's great to hear that it showed through in this case. We hope your son had a safe journey back to his duty station and we are always here to help.


KW
gravatar
KENDYL W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2023
verified customer Verified Customer
10
Category: Service
Quick service!
Christian was very kind and had my car recall done in less than 3 hours!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

Thank you, Kendyl, for taking the time to write a review and for choosing Mike White Ford of Coeur d'Alene for your vehicle needs. We are so glad to hear that Christian was kind and able to help with your recall. We strive to provide our customers with the best service possible. We value your business and look forward to continuing to meet your needs.


RW
gravatar
RANDALL W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2023
verified customer Verified Customer
10
Category: Service
Excellent
Dropped car off early, no problem. Ready 2 hrs ahead of schedule. Couldn't pick up for another 2 hrs so delivered to me. That's going above good service. Many thanks
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:25 AM

Thank you, Randall, for your kind review! We are so pleased that we were able to exceed your expectations with our service and that we were able to deliver your car on time. We value your business and appreciate your kind words. We look forward to seeing you again soon!


PH
gravatar
PAUL H.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customer Verified Customer
10
Category: Service
Ford F150 service and repair.
The process was well explained and I was apprised of all needed work and costs. They provided a free delivery of my truck as well.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:21 AM

Thank you Paul for your positive feedback, it is greatly appreciated. We strive to ensure a transparent and informative customer experience, and we are pleased to hear that was your experience. We are glad to have been able to provide you with a free delivery of your truck, and hope that all the work done was satisfactory.


TG
gravatar
THOMAS G.
Choteau, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customer Verified Customer
10
Category: Service
They were ready for my appt. Got the work done earlier than anticipated. Friendly. Answered my questions.
The lay out of the Couer d’ Alene Mike Whites Ford service dept is very nice. Flows. I think it helps with production. All the employees were wonderful. Work as a team. Fast service. Explained diagnosis well. Places to park when arrived.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you so much for your kind review, Thomas! We strive to provide a great customer experience here at Mike White Ford and are so glad that you experienced that. We love hearing that our employees worked as a team and that our service flowed so well. We appreciate you choosing us and look forward to helping you in the future!


CH
gravatar
CHRISTIAN H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customer Verified Customer
10
Category: Service
Great People!
Great help and caring staff. Always going over and above when I'm in for any service work. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you for taking the time to provide your feedback, Christian! We are so pleased to hear about your positive experience with us. We strive to provide excellent customer service and we're glad that our staff was able to provide that to you. We look forward to seeing you again soon!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
verified customer Verified Customer
8
Category: Service
Oil change
Good service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:15 PM

Thank you for rating our service so highly! We're so glad you had a great experience with us. We strive to provide excellent customer service and are glad it met your expectations.


CW
gravatar
CRISTI W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customer Verified Customer
10
Category: Service
Took my 2014 C-Max in for oil light
You staff was very helpful and friendly , kept me informed about what they were doing and what needed to be done in the future ! My C-Max is new to me ( I bought it in January ) so it’s the 1 st checkup it’s had & we came out with flying colors ! I was to thank everyone for a great experience . Thank you Cris
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:09 PM

Thank you, Cris, for your business and for leaving such a positive review! We are delighted to hear that your first visit was a success. Our goal is to make sure our customers have an enjoyable experience, and we are glad you found it to be so. We look forward to helping you with your C-Max in the future.


Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2023
verified customer Verified Customer
10
Category: Service
Great service
Everything went great, and under the estimated quote!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:26 PM

We are delighted to hear that you had a great experience with us! We appreciate your business and we strive to continue to deliver excellent customer service. Thank you for taking the time to leave this five star review!


Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customer Verified Customer
10
Category: Service
Manufacturers recall on my ford suv on brake parts
I highly recommend mike white ford. They always go out of their way to accommodate the customer. They gave me a shuttle ride home and later delivered my vehicle to my home. The vehicle manager went out of his way to make my visit pleasant and the work was done very quickly. All of the staff were very friendly and pleasant. I will use Mike White Ford again for my automobile care. Thank you!!😊
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:28 PM

Thank you for the glowing review and for your kind words. We pride ourselves on delivering excellent customer service and are so pleased to hear that you experienced this first-hand. We strive to ensure that all of our customers have a positive experience when they visit us and we are glad to have met that goal! We look forward to seeing you again soon. Have a great day!


LM
gravatar
LAURENS M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customer Verified Customer
10
Category: Service
A thorough job and well explained.
I Received the usual good work at Mike White Ford on my last visit. Christian did a nice job explaining the diagnostic efforts, and pricing, since some of the work would need to be confirmed as fitting into the "recall" category. My truck was kept for a full day as there was a list of repairs. Christian kept me informed of the progress, and asked if the truck could be returned to me the next morning.
My truck was returned by their Valet Service in the morning with the usual paperwork and I was able to pay with a CC over the phone. Every item was addressed, including a reset on the remote start, and the truck is 100%. My many questions were answered (I love that!) and this service center continues to keep my confidence. Thank you!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:56 PM

Thank you for your positive feedback, Laurens. We're very proud to have been able to exceed your expectations and provide you with the reliable, prompt service you expect. We hope you will continue to rely on us for all of your vehicle's needs in the future.


SR
gravatar
SHANE R.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2023
verified customer Verified Customer
8
Category: Service
Two warranty jobs
Christian was incredible. He was very detailed and thorough in his handling of my jobs, which both were covered under the extended warranty. The only reason I didn't give 5 stars is because I had to wait a month and half to get an appt. and Ford was back ordered on the part. The parts are not Mike White's fault, but I sure wish they could expand their ability to take more appts.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:56 PM

Thank you for your feedback and for choosing Mike White Ford of Coeur d'Alene! We appreciate your kind words about Christian and we value the job he does for our customers. We apologize for the long wait time for your appointment and the backordered part. We are continually working to increase our ability to take more appointments and get parts quicker.


MH
gravatar
MAUREEN H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2023
verified customer Verified Customer
10
Category: Service
Always a great experience
Tech fixed the issue in a timely manner, Christian top notch customer service! Always impressed with the experience and service at Mike White compared to the dealership 10 min from my house, I take the 45+ min drive to Mike White for that reason
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/17/2023 03:39 PM

Thank you so much for your kind words, Maureen. We are so pleased to hear that Christian provided top notch service and that the issue was fixed in a timely manner. We appreciate your loyalty in driving from your house to visit Mike White Ford of Coeur d'Alene and we look forward to your next visit.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.